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About the Role
Join Arden University as a Salesforce Functional Consultant to maximize the value of our Salesforce platform. You will work across Sales Cloud and Service Cloud, shaping how Salesforce supports people, processes, and the student experience. This role involves collaborating with stakeholders to understand business needs, translate requirements into solutions, and deliver configurations and enhancements.
Responsibilities
- Shape how Salesforce supports people, processes, and the student experience.
- Work closely with stakeholders to understand business needs.
- Translate requirements into effective Salesforce solutions.
- Deliver configuration and enhancements.
- Improve processes and data quality.
- Support users and drive adoption.
- Continuously evolve the platform to meet changing needs.
- Deliver user training.
- Create clear system documentation.
Requirements
- 3 years minimum Salesforce administration within a business environment.
- Strong declarative configuration capabilities, including Flows, reports, dashboards, fields, layouts and automation.
- Supporting Salesforce users within a service or operational environment.
- Good understanding of Sales Cloud and Service Cloud functionality.
- Ability to understand business needs and translate them into effective Salesforce solutions.
- Excellent communication and interpersonal skills, with confidence supporting and guiding non-technical users.
- Experience working within Agile or service-delivery environments.
- Strong attention to detail with a proactive approach to system improvement and problem-solving.
Skills
- Salesforce administration
- Declarative configuration
- Flows
- Reports
- Dashboards
- Fields
- Layouts
- Automation
- Sales Cloud
- Service Cloud
- Agile
- Service delivery
- System improvement
- Problem-solving
- Salesforce Advanced Administrator certification
- Platform App Builder certification
- Sales Cloud Consultant certification
- Service Cloud Consultant certification
- Salesforce Omni-Channel
- Jira
Location
- Remote
Work Type
- Permanent
- Full-time
Experience Level
- 3 years minimum experience
Salary/Compensations
- £45,000 - £52,000 per annum
Benefits
- 30 days holiday + bank holidays
- Christmas closure
- Generous Aviva pension plan with company contributions starting from 7%
- BUPA Cash Plan
- Private Medical Insurance coverage (applies to certain job roles)
- Support and funding for Salesforce certifications / exam costs
- Annual team trip to Salesforce / Agentforce world event in London
- Access to Perkbox benefits
- Free study of any Arden course
- Discount for family and friends on Arden courses
- Golden Ticket to gift anyone a free Arden education
About the Company
- Arden University is an aspirational and multi-award-winning university focused on rapid growth and disrupting the HE sector through innovation and digital education.
- Our vision is to be the first-choice university for career-focused lifelong learners worldwide, leading the integration of AI into teaching and learning.
- We are expanding into new disciplines, forging worldwide partnerships, and expanding our locations.
Equal Opportunity
- Arden University is proud to be a Disability Confident Employer.
- If you have a disability, you may be guaranteed an interview if you meet the essential criteria for the role.
- As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace.
- Recruitment and selection processes do not discriminate based upon age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
- Actively welcome applications from all groups.