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About the Role
The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance, and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values: Excellence, Passion, Integrity, Inclusive.
Responsibilities
- Oversee facility operations in the absence of the General Manager, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources.
- Manage front office operations and supervise front desk staff directly.
- Resolve guest concerns while maintaining high franchise Guest Service scores.
- Foster a positive, cooperative work environment between staff and management.
- Interview, hire, train, appraise performance, reward, and coach employees.
- Plan, assign, and direct work, and address complaints and resolve concerns.
- Work alongside hotel staff and be available according to hotel needs, including weekends, holidays, and different shifts.
- Perform administrative tasks such as reporting, inventories, and accounting processes.
Requirements
- Two years of related management experience.
- Hotel brand knowledge.
- Extensive experience with rooms, housekeeping, and food and beverage.
- Ability to work flexible schedules.
- Working knowledge of hotel operations, including security and safety programs, personnel (HR) relations, quality assurance programs, and long-range planning.
- Expertise in standard hotel management systems.
- Hands-on leadership.
- Valid Driver's License.
Skills
- Guest services
- Housekeeping
- Maintenance
- Sales
- Food and beverage management
- Human resources
- Front desk supervision
- Guest service scoring
- Staff supervision
- Interviewing
- Hiring
- Training
- Performance appraisal
- Coaching
- Work environment fostering
- Reporting
- Inventory management
- Accounting processes
- Security programs
- Safety programs
- Personnel relations
- Quality assurance
- Long-range planning
- Hotel management systems
Location
- Amherst, NY
Work Type
- Full-time
Experience Level
- Management experience
Education Level
- Bachelor's degree in hotel management, business, or related field, or equivalent combination of education and experience.
Salary/Compensations
- $23.50 - $29.50 per hour
Benefits
- Weekly pay
- Paid vacation
- Paid sick days
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- 401K Retirement plan with company match
- Travel discounts on branded properties
- Career growth opportunities
About the Company
- Sleep Inn by Choice Hotels/Buffalo-Amherst is one of 50 hotel properties owned and managed by Buffalo Lodging Associates.
- Buffalo Lodging Associates is a hotel management company based out of Canton, MA, emphasizing true hospitality since 1996.
- They have partnered with major hotel brands including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International, and Radisson Hotels.
- The company values its dedicated associates as the core of its success.
Equal Opportunity
- Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.