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About the Role

Universal Partners is seeking an experienced and hands-on Operations Manager to oversee the day-to-day operational environment, ensuring efficiency and effectiveness. This role involves managing operational processes across payments, settlements, client service, reporting, and process improvement, with direct exposure to senior leadership and the opportunity to lead a small team.

Responsibilities

• Oversee the day-to-day operational running of the business.
• Lead and develop a small operations team.
• Manage payment and settlement activities, ensuring accuracy and efficiency.
• Produce operational reporting and management information for senior stakeholders.
• Build strong relationships with clients, suppliers and business partners.
• Drive process improvements and identify opportunities to increase efficiency.
• Support operational projects and business growth initiatives.
• Work collaboratively across the business to deliver excellent service and operational support.

Requirements

• Previous experience in an operations role within financial services, payments, fintech or a similar environment.
• Strong understanding of operational processes, payments and business controls.
• Experience leading, mentoring or managing team members.
• Excellent communication, organisational and stakeholder management skills.
• Strong analytical skills and attention to detail.
• Proficient in Microsoft Office, particularly Excel.
• Experience producing reports and management information.
• A proactive, hands-on approach with the ability to work effectively in a fast-paced, growing business.

Skills

• Foreign exchange
• International payments
• Process improvement
• Automation tools
• Power BI
• Microsoft Office
• Excel

Location

• Canary Wharf

Work Type

• Hybrid working

Experience Level

• Experienced

Salary/Compensations

• Up to £55,000

Benefits

• Performance bonus of up to 10%, paid quarterly.
• Direct exposure to senior leadership.
• Genuine opportunity to shape and improve operational processes.
• Leadership responsibility from day one.
• Ongoing professional development and training.
• Friendly, collaborative and entrepreneurial working environment.
• Opportunity to join a growing business where your contribution will make a visible impact.

About the Company

• Universal Partners is a fast-growing financial services business based in Canary Wharf, providing foreign exchange and international payment solutions to more than 2,400 corporate clients across the UK and beyond.