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About the Role
The Assistant Program Director (APD) supports the Program Director in the overall leadership, administration, and day-to-day operation of the Residential Crisis Support program. This includes policy development, staff management, site operations, quality assurance, reporting, billing, and on-call responsibilities.
Responsibilities
- Policy and procedure development and implementation
- Staff recruitment, scheduling, training, supervision and evaluation
- Management of the physical site
- Quality assurance and quality improvement activities
- Internal and external reporting and billing
- 24/7 on-call responsibilities as scheduled
- Conduct and document weekly supervision meetings for all direct reports
- Complete initial and annual evaluations for direct reports on time
- Conduct screenings and make admission decisions within 24 hours of referral
- Complete progress notes, assessments, and service plans on time
Requirements
- Understanding, appreciation, and commitment to the philosophy and mission of Community Access
- Lived experience with the mental health system and willingness to share personal experience appropriately and respectfully (preferred)
- Previous professional experience providing mental health Peer Support (preferred)
- Current NYS licensure as a LMSW, LCSW, LMHC, LMFT, or related licensure
- Minimum of two (2) years management experience working a social service or related setting, with people experiencing mental health concerns, and people struggling with substance use (preferred)
- Strong administrative and organizational skills
- Respect for, and high level of comfort around people experiencing psychiatric crisis
- Must be fingerprinted and cleared by the Office of Mental Health (OMH)
- Ability to utilize critical thinking, problem-solving and de-escalation skills
- Demonstrated leadership skills and ability to work as part of a team
- Excellent oral and written communication skills
- Ability to utilize various computer programs and cloud-based data management platforms
- Be creative and flexible
- Show initiative and be responsible for follow through
- Ability to maintain confidential information
- Bilingual (preferred)
- Ability to prioritize and meet deadlines
- Available to work days, evenings, overnights, weekends and cover holidays as assigned
- Able to navigate several flights of stairs repeatedly during shift
Skills
- Mental health Peer Support
- Management
- Administrative
- Organizational
- Critical thinking
- Problem-solving
- De-escalation
- Leadership
- Teamwork
- Oral communication
- Written communication
- Computer proficiency
- Cloud-based data management
- Creativity
- Flexibility
- Initiative
- Responsibility
- Confidentiality
- Prioritization
- Meeting deadlines
Location
- New York City
Work Type
- Full-time
- On-call
Experience Level
- Minimum of two (2) years management experience
Education Level
- NYS licensure as a LMSW, LCSW, LMHC, LMFT, or related licensure
About the Company
- Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions.
- We are one of the leading providers of supportive and affordable housing in New York City.
- We originated an integrated housing model which has become a best practice nationally.
- Our staff support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.
- The Residential Crisis Support program, or “The Respite,” is a residential mental health crisis, alternative-to-hospitalization program offering short-term Peer-led care in a friendly and supportive home-like environment.
- Guests are provided with the opportunity to learn and practice recovery and relapse prevention skills.
- Recovery-oriented services are provided 24-hours a day.
- Guests are encouraged to participate in the operations of the residence.
- The maximum length of stay is 28 days.
Equal Opportunity
- Community Access is an Equal Opportunity Employer. M/F/D/V.
- Women, People of Color and Members of the LGBT community are strongly encouraged to apply.
- We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.