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About the Role

Ensures successful operation of Riverside’s Food Safety and Quality Management System, demonstrating strong leadership, coaching, and decision-making skills. This role is passionate about the company's values, food safety, and quality, always leading with a continuous improvement mindset.

Responsibilities

• Demonstrate and uphold Riverside’s Core Values and purpose.
• Take ownership of Riverside’s Food Safety and Quality Management System for the assigned plant.
• Establish and maintain food safety and quality standards for processes and products.
• Establish and maintain records to measure and track quality performance.
• Contribute to the plant team to obtain the maximum rating for all external audits.
• Lead the voice of our consumers, facilitating and implementing quality systems for consistent product quality.
• Apply for and maintain regulatory and relevant industry certifications.
• Ensure all regulatory, certification, and internal audits are successfully completed on a timely basis.
• Ensure all Private Label (PL) company requirements and audits are met while building positive customer relationships.
• Complete a formal risk assessment on food safety, quality, food fraud and vulnerability for all new raw material and innovation items prior to launch approval.
• Support the R&D Team with the development, validation, training, monitoring and accuracy of all critical parameters.
• Demonstrate leadership in quality and continuous improvement.
• Oversee the plant food safety and quality assurance TEAM to ensure all required internal documentation and regulatory records are kept up to date.
• Coordinate with Marketing, Sales and Customer Service to respond to consumer and customer complaints and enquiries.
• Facilitate root cause analysis and support plant leadership in implementing corrective and preventative actions for all quality and food safety complaints.
• Monitor, train, cross-train, coach, and mentor staff, managing hiring, performance evaluation, discipline and termination.
• Demonstrate humility by displaying good leadership and helping the TEAM succeed.
• Coordinate training and coaching of plant staff in processes and procedures related to quality during the manufacturing process.
• Manage quality-related communication across all departments in the plant.
• Ensure continuous improvement.
• Keep the work atmosphere fun by keeping it light and welcoming.
• Perform other duties as assigned.

Requirements

• Bachelor of Science degree in Food Science and Technology or other related fields.
• 7+ years comprehensive food safety and quality experience with an extensive background in the manufacturing food industry.
• Strong knowledge of Good Manufacturing Practices (GMP), HACCP principles, BRC standards, quality improvement tools and root cause analysis.
• Good understanding of food regulations for Canada and the U.S.
• Good understanding of process variability, process capability and SPC.
• GFSI, PCQI, HACCP, and internal audit certification and previous experience leading audits, preferably BRC standard.
• Resourceful and adaptable.
• Demonstrated management ability, capable of working on and leading a diverse TEAM.
• Strong multitasking, analytical and decision-making skills with the ability to identify root cause and solve problems.
• Self-starter with a high level of initiative and adaptability.
• Strong planning, organizing and time management skills, detail-oriented.
• Strong communication skills (verbal and written), including the ability to make presentations and conduct training; and to write policies and procedures.
• Passionate individual with the ability to develop relationships and the business.
• Ability to build strong partnerships and work collaboratively across teams.
• Ability to work cooperatively with others across the organization to achieve shared objectives.
• Ability to represent own interests while being fair to others.
• Ability to partner with others to get work done.
• Ability to credit others for their contributions and accomplishments.
• Ability to gain the trust and support of others.
• Ability to effectively build formal and informal relationship networks inside and outside the organization.
• Ability to maintain relationships across a variety of functions and locations.
• Ability to draw upon multiple relationships to exchange ideas, resources, and know-how.
• Consistently achieve results, even under tough circumstances.
• Have a strong bottom-line orientation.
• Persist in accomplishing objectives despite obstacles and setbacks.
• Have a track record of exceeding goals successfully.
• Push self and help others achieve results.
• Hold self and others accountable to meet commitments.
• Follow through on commitments and make sure others do the same.
• Act with a clear sense of ownership.
• Take personal responsibility for decisions, actions, and failures.
• Establish clear responsibilities and processes for monitoring work and measuring results.
• Design feedback loops into work.
• Plan and prioritize work to meet commitments aligned with organizational goals.
• Focus on highest priorities and set aside less critical tasks.
• Lay out a thorough schedule and steps for achieving objectives.
• Make implementation plans that allocate resources precisely.
• Look for obstacles and develop excellent contingency plans.
• Use milestones to diligently track and manage the progress of the work.
• Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Figure out the processes necessary to get things done.
• Separate and combine tasks into efficient and simple workflow.
• Think about the whole system.
• Focus efforts on continuous improvement; have a knack for identifying and seizing opportunities for synergy and integration.
• Lead and maintain the Food Safety & Quality Management System for the assigned site.
• Achieve and maintain top-tier ratings in external audits (BRC AA rating), 100% on-time completion of regulatory audits.
• 100% compliance with regulatory and certification requirements; Zero critical findings in audits annually.
• Lead the FSQA Team and Drive Continuous Improvement.
• % reduction in customer complaint; CAPA effectiveness rate: by measuring CAPA closure and recurrence rate (except for oat husks).
• 20% annual reduction in customer complaint key drivers; minimum 15% reduction in internal Holds / rejects due to Foreign Material; ≥90% CAPA closure rate based on agreed completion date.
• Foster a Positive Culture and Strong Leadership.
• Maintain turnover below 30% annually; Employee Engagement Score; Training Completion.
• Below 30% turnover; 100% training completion on onboarding.
• Food safety culture and training.
• Improve positive food safety culture across the company.
• Educate/Training BRC Unannounced audit achievement.
• 100 % planned training compliance.
• ≥ 15 % reduction in non-conformances.
• ≥ 20 % increase in proactive FSQA hazard reporting by plant teams vs FY2025 (Lead).
• Program updates and improvements.
• % of planned program updates & implemented improvements.

• 80% updates & improvements (reduced deviations).

• Be a Riverside Brand Ambassador: Stay relentlessly close to our consumers and represent the brand in every interaction, decision, and deliverable.
• Bring the consumer voice into your work by protecting product quality, availability, and experience, acting early when standards slip, and delivering consistent value that earns trust, advocacy, and long-term brand love.

Skills

• Food Safety
• Quality Management
• Leadership
• Coaching
• People Management
• Decision-Making
• Continuous Improvement
• Teamwork
• Humility
• Respect
• Ownership
• Adaptability
• Grit
• Fun
• Risk Assessment
• Root Cause Analysis
• Communication (Verbal and Written)
• Presentation Skills
• Training Delivery
• Policy and Procedure Writing
• Multitasking
• Analytical Skills
• Problem-Solving
• Initiative
• Planning
• Organizing
• Time Management
• Detail-Oriented
• Collaboration
• Networking
• Results-Driven
• Accountability
• Process Optimization
• GMP
• HACCP
• BRC Standards
• Quality Improvement Tools
• SPC
• GFSI
• PCQI
• Internal Auditing
• BRC Audit Leadership

Location

• Canada

Work Type

• Full-time

Experience Level

• 7+ years of experience

Education Level

• Bachelor of Science degree in Food Science and Technology or other related fields

Salary/Compensations

• CAD $136,000—$143,000

Benefits

• RRSP matching or 401k matching
• Eligibility to participate in Riverside's Profit Sharing Plan
• Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
• Riverside University program
• Tuition Reimbursement Program
• Comprehensive benefits program

About the Company

• Riverside Natural Foods Ltd. is a Canadian-based, family-owned, and globally operating business.
• Committed to leaving the world better than we found it.
• A B-Corp certified, Triple-Bottom Line company.
• Proudly manufactures nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO.
• Values teamwork, humility, respect, ownership, adaptability, grit, and fun.
• On an ambitious mission to double its business by 2030.
• Offers the opportunity to chart your own path to success while contributing to the company's success.
• Believes anything worth doing is worth doing right.
• Values guide the company through challenges.
• A flat organization with few silos, providing access to all levels of the company.
• Supports and empowers employees to chart their own career paths.
• Shows gratitude and appreciation for employees.
• Values alignment with company values, courageous determination, humility, and continuous improvement.

Equal Opportunity

• Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone.
• If you have a disability and require accommodation in the interview process, please let us know when you apply.