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About the Role

As a (Senior) Key Account Manager, you will be the central point of contact for our partners, supporting them in daily business and development. You will maintain contact, understand their needs and challenges, and collaborate to ensure they maximize the use of our system, focusing on areas like ticket sales, new features, pricing, and operational optimizations. This role involves not only desk work but also on-site presence at key events or sales launches to support partners.

Responsibilities

Manage and cultivate long-term relationships with partners.
Advise partners on ticketing, sales strategies, daily operations, upselling, and new features.
Analyze sales figures and trends to provide concrete recommendations.
Support key on-sales and events, including on-site presence when necessary.
Maintain composure during critical situations and coordinate communication between partners and internal (international) teams.
Collaborate closely with Client Service, Product, Marketing, and Business Development teams.
Onboard new partners.
Prepare reviews and keep internal teams informed about relevant developments.

Requirements

Several years of experience in Account Management, Customer Success, or a similar role.
Enjoy direct customer interaction and building long-term relationships.
Strong commercial understanding and ability to identify partner growth opportunities.
Structured and solution-oriented approach to work.
A good grasp of numbers and data.
Ability to manage multiple tasks simultaneously.
Pragmatic mindset with the ability to think strategically and execute hands-on.
Very good German and good English language skills.
Experience in ticketing, live entertainment, events, or SaaS is a plus.
Knowledge of CRM systems is a plus.
Affinity for sports clubs is a plus.

Skills

Account Management
Customer Success
Relationship Building
Commercial Acumen
Sales Strategy
Ticketing
Upselling
Data Analysis
Project Coordination
Cross-functional Collaboration
Onboarding
CRM Systems
Live Entertainment
Event Management
SaaS

Location

Berlin
Hamburg

Work Type

Full-time
Permanent
Flexible Working Hours
Home Office Option

Experience Level

Account Manager
Senior Account Manager

Benefits

Work closely with organizers, sports clubs, artists, and partners, with on-site presence at key events.
Permanent full-time position with flexible working hours and home office options.
Wellpass, public transport subsidy, and e-bike leasing.
Direct and uncomplicated team collaboration with an open 'come-as-you-are' culture.
Diversity and appreciation are standard.
Regular feedback and short communication channels for ideas and changes.

About the Company

AXS is a global ticketing provider for organizers, sports clubs, and events.
AXS handles ticketing for AEG Presents, a leading global promoter of tours, festivals, and concerts.
Fans of major artists like Taylor Swift, Ed Sheeran, and festivals like Coachella trust AXS for access.
AXS is part of the global independent entertainment group Anschutz Entertainment Group, Inc. (AEG), which also operates numerous venues.
AEG venues in Germany include the Uber Arena and Uber Eats Music Hall in Berlin, and the Barclays Arena in Hamburg.