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About the Role

Community Access's OMH licensed Intensive Crisis Residence (ICR) is designed as an alternative to psychiatric hospitalization for individuals experiencing acute psychiatric crises. The program offers a stabilizing, home-like environment with 24-hour peer support and treatment services, aiming to help guests develop skills for community reintegration within 28 days. The Peer Respite Worker plays a crucial role in developing supportive relationships, de-escalating crises, and promoting recovery-oriented practices.

Responsibilities

Develop mentoring and supportive relationships with ICR guests.
Promote connection and hope through stabilizing routines.
De-escalate crisis and promote recovery-oriented practices.
Engage guests in individual and group-based peer support services.
Identify and develop crisis-management skills with guests.
Address guest questions and fears.
Build self-advocacy and systems-navigation skills.
Collaborate with the full ICR team to promote a welcoming, home-like atmosphere.
Conduct group activities that foster connection, mutual understanding, and wellness.
Ensure assigned guests have at least one progress note per day demonstrating appropriate, service goal-driven peer support.
Write and enter all progress notes into AWARDS within 48 hours of the meeting.
Complete Service Plans for assigned guests within 24 hours of admission.

Requirements

Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
Have lived experience with the mental health system and willingness to share personal experience appropriately and respectfully.
Ability to be mindfully present and have a respect for, and a high level of comfort around people experiencing psychiatric crisis.
Exceptional written and verbal communication skills, including empathic listening and responding.
Commitment to recovery-oriented practice.
Ability to utilize critical thinking, problem-solving and de-escalation skills.
Resourceful and knowledgeable of community resources and services.
Graduate of a core peer specialist training program.
Willingness to participate in and successfully complete all required training.
Ability to integrate skills, knowledge, and approach into work with guests.
Must be fingerprinted and cleared by the Office of Mental Health (OMH).
Ability to work independently and as part of a team.
Ability to set priorities and manage multiple and competing tasks.
Be creative and flexible, show initiative, and be responsible for follow-through.
Ability to maintain confidential information.
Ability to walk up several flights of stairs.
Ability to work in the field (using public transportation).
Computer proficiency in Windows operating systems and programs, such as MS Word, Excel, PowerPoint, as well as comfort with learning new electronic systems.

Skills

Mentoring
Supportive relationships
Crisis de-escalation
Recovery-oriented practices
Peer support
Crisis-management skills
Self-advocacy
Systems navigation
Team collaboration
Group facilitation
Wellness promotion
Critical thinking
Problem-solving
Community resource knowledge
Empathic listening
Verbal communication
Written communication
Flexibility
Initiative
Responsibility
Confidentiality
Independent work
Teamwork
Prioritization
Task management
MS Word
MS Excel
MS PowerPoint

Location

New York City

Work Type

Full-time
Evening
Nights
Weekends
Holidays

Experience Level

Experience in a behavioral health or related setting, preferably using the recovery model is desirable.

Education Level

Minimum of high school diploma or equivalent (GED).
NYS Peer Certification, at least at Provisional level within 90 days of hire (preferably attained) with a commitment to achieve permanent certification within one year of hire.

About the Company

Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions.
Community Access is one of the leading providers of supportive and affordable housing in New York City.
Community Access originated an integrated housing model which has become a best practice nationally.
Community Access provides affordable housing where families live alongside people living with mental health concerns.
Community Access staff support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.

Equal Opportunity

Community Access is an Equal Opportunity Employer. M/F/D/V.
Women, People of Color and Members of the LGBT community are strongly encouraged to apply.
We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.