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About the Role

The Residential Program Manager oversees daily operations of multiple residences, ensuring program-wide goals are met, coordinating staff schedules, completing records and reports, facilitating training, and providing supervisory oversight. This role also involves participating in agency activities under the supervision of the program administrator.

Responsibilities

• Monitor the safety and well being of the individuals and report issues as necessary.
• Ensure the accomplishment of individuals’ goals and behavior plans; ensure that the Individual Program Plan (IPP) is implemented and documented.
• Maintain the timely completion of all records and reports.
• Supervise the daily operations of the residence.
• Ensure effective communication of daily work information and expectations.
• Maintain site staffing schedules and coverage using the agency prescribed staff scheduling system.
• Problem solve daily shift issues and/or conflicts as part of the site leadership team.
• Provide coaching and counseling to DSP staff to enhance individual and team performance.

Requirements

• Associates Degree in a related field.
• 15 credit hours must be completed to qualify for the Program Manager-Residential position.
• BS/BA in Human Services or related field preferred.
• Minimum three years’ experience managing a residential program.
• Valid NYS Driver’s License required.

Work Type

• Full-time

Experience Level

• Minimum three years’ experience managing a residential program.

Education Level

• Associates Degree in a related field
• BS/BA in Human Services or related field preferred

Salary/Compensations

• $71,000 - $74,400 annually

Benefits

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

About the Company

• Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families.
• If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career.