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About the Role

ExamWorks is seeking a Client Coordinator to provide exceptional service to clients by managing inquiries, status checks, and case updates via email, portals, and phone. This role requires a friendly, professional demeanor, proficiency in customer databases, and accurate data entry. The position emphasizes high-quality customer service and adherence to regulatory and company standards.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and/or retrieve information.
• Verify all client information is current in the database and all client-specific guidelines and/or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented, and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as data entry, emailing, and organizing.
• Assist in resolution of customer complaints.
• Notify management of any issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have the ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to management's directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
• Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities, and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team-oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and/or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at the time of hire and as they may change or be added from time to time.
• Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community.
• Ability to effectively present information one-on-one or in small groups.
• Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.
• Ability to operate a computer up to 4 hours at a time.
• Ability to travel to different floors of the office or other locations.
• Ability to move throughout the office.
• Occasionally lifting and/or carrying up to 10 lbs.
• Occasionally pushing/pulling up to 25 lbs.
• Occasionally subject to bending, squatting or twisting.

Skills

• Customer service
• Data preparation
• Data entry
• Data tracking
• Documentation
• Customer databases
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Internet
• HIPAA compliance
• Typing (40 WPM)
• Communication skills
• Time management
• Confidentiality
• Teamwork
• Problem-solving
• Adaptability

Location

• Woodbury, NY 11797

Work Type

• Full Time
• Onsite

Experience Level

• Minimum one year clerical experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $22.00 - $24.00 Hourly

Benefits

• Medical
• Vision
• Dental
• Paid time off
• 401k

About the Company

• ExamWorks is a growing and profitable leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services.
• Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.
• We believe in a culture of respect and openness.
• We operate a fast-paced, high-volume business and value the contributions and partnership of our employees.
• We have a stable workforce and are looking for employees who have a good work ethic and can operate well in a team environment.
• While we are heavily focused on work and meeting our clients’ expectations and deadlines, we still take time to enjoy the little things, with periodic office lunches and celebrations.