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About the Role

Humber River Health is seeking a Clerical Support Associate for its Emergency Department. This role is crucial in providing essential clerical support, including patient registration and discharge, record maintenance, and order entry, while ensuring excellent customer service.

Responsibilities

• Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
• Responsible for customer service including scheduling appointments, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
• Communicates with bed allocation and other departments to arrange patient placement.
• Communicates with other departments and service areas.

Requirements

• High school graduate or equivalent.
• Completion of a Community College Medical Secretary Diploma an asset.
• Completion of a medical terminology course preferred.
• Minimum 1 year full time equivalent recent clerical experience required, preferably in a health care setting.
• Recent Emergency registration experience preferred, including EDM.
• Good keyboarding skills, with minimum typing speed of 40 WPM.
• Computer proficiency including Microsoft Office Suite.
• Strong interpersonal skills, both oral and written.
• MEDITECH computer experience an asset.
• Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload.
• Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations.
• Ability to work independently with minimal supervision in a team environment.
• Knowledge of a second language an asset.
• Demonstrated customer service skills.
• Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.

Skills

• Microsoft Office Suite
• Typing speed of 40 WPM
• Interpersonal skills
• Organizational skills
• Problem solving skills
• Customer service skills

Location

• Humber River Health, Willson Site

Work Type

• Part Time
• 8 hour days/evenings/nights and continuous weekend work

Experience Level

• Minimum 1 year full time equivalent recent clerical experience

Education Level

• High school graduate or equivalent
• Community College Medical Secretary Diploma an asset
• Medical terminology course preferred

Salary/Compensations

• $29.966 - $31.016 per hour

About the Company

• Humber River Health is North America’s first fully digital hospital, committed to changing healthcare through technology and clinical expertise.
• Serving a community of 850,000 residents in North West Toronto, with key initiatives in Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team.
• Formally affiliated with the University of Toronto and Queen’s University, committed to becoming a community academic hospital.
• Research Strategy framed by Clinical Excellence, Optimizing Care through Technology and Community Connection.
• Proudly recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc.
• A member of the Toronto Academic Health Science Network (TAHSN) involved in research and academic collaboration.
• Dedicated to high-quality patient care with values of compassion, professionalism, and respect.

Equal Opportunity

• Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
• Fosters a culture where everyone feels respected, valued and empowered to contribute.
• Welcomes applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.
• As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
• Does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
• Accommodations are available throughout the recruitment process and employment.