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About the Role

We are seeking a Senior Business Analyst to lead business analysis across Delivery Operations and Strategy, focusing on initiatives aligned with technology strategy, driving operational excellence, and providing frameworks for effective team delivery. This role bridges delivery teams and senior leadership, ensuring alignment with organizational goals.

Responsibilities

• Lead complex business analysis activities delivering actionable recommendations and technology solutions.
• Frame complex business challenges, define desired outcomes, and establish a clear change vision.
• Identify, analyze, and communicate risks, dependencies, costs, benefits, and trade-offs.
• Rapidly understand new business domains, operating models, and strategic priorities.
• Facilitate discovery, ideation, and assessment activities for well-defined solution options and investment cases.
• Drive technology rationalization and modernization opportunities.
• Ensure initiatives progress through the full lifecycle with appropriate governance and risk management.
• Build strong relationships across business, technology, architecture, security, procurement, and operational teams.
• Facilitate stakeholder workshops and decision-making forums.
• Communicate complex technical and business concepts to all levels, including senior leadership.
• Partner with technical subject matter experts to define solution options.
• Apply systems thinking to understand relationships and dependencies across teams, processes, products, platforms, and services.
• Ensure functional and non-functional requirements are identified and incorporated throughout the lifecycle.
• Support due diligence, vendor evaluations, and strategic assessments.
• Demonstrate leadership through proactive ownership, independent decision-making, and effective coordination.
• Foster collaboration across geographically distributed teams.
• Mentor colleagues and contribute to the Business Analysis community.
• Develop a comprehensive understanding of Springer Nature Digital's strategy, operating model, technology landscape, portfolio governance, and key stakeholder groups within the first 3 months.
• Build effective working relationships with business owners, delivery teams, architects, operational teams, and senior stakeholders within the first 3 months.
• Gain a clear understanding of current initiatives, portfolio priorities, dependencies, risks, and investment objectives within the first 3 months.
• Review and document current-state processes, systems, data flows, and decision-making frameworks within the first 3 months.
• Identify initial opportunities for process improvement, efficiency gains, risk reduction, and technology optimisation within the first 3 months.
• Demonstrate the ability to produce high-quality business requirements, analysis artefacts, process maps, and stakeholder documentation within the first 3 months.
• Support discovery activities for new initiatives within the first 3 months.
• Establish effective mechanisms for tracking demand, risks, dependencies, and portfolio metrics within the first 3 months.
• Lead discovery workshops, requirements gathering, and solution design activities for strategic initiatives within the first 6 months.
• Act as a trusted advisor by clearly articulating trade-offs between cost, risk, complexity, and business value within the first 6 months.
• Support prioritisation decisions by providing transparent analysis of investment opportunities, dependencies, resource constraints, and expected benefits within the first 6 months.
• Establish visibility of key risks, issues, and delivery dependencies across assigned initiatives within the first 6 months.
• Identify opportunities to rationalise legacy technologies, remove inefficiencies, and improve operational effectiveness within the first 6 months.
• Facilitate decision-making sessions that align business and technology stakeholders on priorities and solutions within the first 6 months.
• Collaborate effectively with Architecture, Security, Procurement, and Delivery teams within the first 6 months.
• Influence and shape the portfolio roadmap through data-driven recommendations and strategic analysis within 12 months.
• Deliver business analysis and discovery activities that contribute to successful project outcomes within 12 months.
• Support the optimisation of portfolio investments within 12 months.
• Lead complex cross-functional analyses that drive business transformation, operational improvements, or technology modernisation within 12 months.
• Champion innovative solutions and emerging technologies within 12 months.
• Drive continuous improvement initiatives within 12 months.
• Act as a senior practitioner and mentor within 12 months.
• Strengthen collaboration between business and technology teams within 12 months.
• Provide leadership in managing ambiguity, resolving competing priorities, and escalating strategic risks within 12 months.

Requirements

• Over seven years of experience working at programme or portfolio level.
• Experience supporting complex, multi-portfolio programmes from start to finish.
• Experience working with high-performing, psychologically safe teams.
• Experience working collaboratively with solutions architecture, delivery managers, and senior leadership.
• Ability to work at whatever level programmes require, from senior executives to delivery teams.
• Effective communication skills.
• Collaborative approach focused on unblocking teams and aligning people towards shared goals.
• In-depth knowledge and experience of agile, Lean, and hybrid delivery methodologies.
• Ability to select and adapt business analysis techniques, facilitation approaches, methods, and delivery tooling based on context, complexity, and stakeholder needs.
• Drive to create a culture of continuous improvement.

Skills

• Business Analysis
• Strategic Planning
• Operational Excellence
• Technology Strategy
• Agile Methodologies
• Lean Methodologies
• Hybrid Delivery Methodologies
• Stakeholder Management
• Risk Management
• Dependency Management
• Cost-Benefit Analysis
• Systems Thinking
• Process Improvement
• Technology Rationalization
• Portfolio Management
• Demand Management
• Investment Management
• Solution Design
• Facilitation
• Communication
• Collaboration
• Mentoring

Location

• London
• Lisbon
• Berlin
• Dordrecht
• Pune

Work Type

• Remote
• Hybrid

Experience Level

• Senior
• 7+ years

About the Company

• Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals.
• Imprints, books, journals, platforms, and technology solutions reach millions of people globally.
• Brands and imprints have been a trusted source of knowledge for over 175 years.
• Committed to ensuring fundamental knowledge can be found, verified, understood, and used.
• SN Digital operates as a “network of teams” with a high degree of empowerment, strong communication, and rapid information flow.
• Domains operate with autonomy and responsibilities, part of a wider network with shared responsibility to collaborate and achieve Domain goals.