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About the Role

We are a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Responsibilities

• Greet patients/family, schedule patient appointments, and schedule hospital and ambulatory admissions/procedures.
• Answer the telephone promptly, address caller needs, direct calls appropriately, take accurate messages, and deliver them to the appropriate individual.
• Schedule future appointments, tests, and complete referrals as ordered by the physician.
• Maintain communication resources, including on-call schedules and physician phone numbers.
• Prepare charts for new patients, ensuring all required forms are included and converting temporary records to permanent ones before the end of the day.
• Request medical records and perform chart preparation to provide physicians with necessary information prior to visits.
• Reconcile encounters daily according to policy and guidelines.
• Monitor supply inventory and complete requisitions for supplies, forms, equipment, or services.
• Perform various clerical duties including faxing, photocopying, filing, and mailing.
• Obtain, verify, and update patient information while maintaining confidentiality.
• Accurately complete all necessary patient forms.
• Respect patient rights by knocking, calling patients by name, and identifying self before entering rooms.
• Establish and maintain positive working relationships with physicians and nursing staff.
• Protect the privacy and confidentiality of patients and employees.
• Communicate problems, equipment concerns, or issues promptly to the Nurse Manager.
• Demonstrate a working knowledge of booking and scheduling inpatient, outpatient, and special procedures.
• Arrange for specialty equipment/services.
• Interact with outside vendors/contracted services.
• Demonstrate understanding of submission of necessary documents for hospital.
• Verbalize procedure for collection of pre-admission testing data.
• Demonstrate a working knowledge of insurance and pre-certification requirements.
• Arrange, type, and distribute schedules.
• Maintain office supplies and equipment.
• Provide training to other office staff.
• Log surgical procedures.
• Maintain scheduling system, including rescheduling and canceling procedures.
• Verbalize customer service skills to alleviate patient anxiety.
• Demonstrate customer service skills when communicating with peers.
• Collate and submit information.
• Communicate repair orders to appropriate personnel.
• Demonstrate good judgment in scheduling procedures to increase physician productivity.
• Demonstrate understanding of fire safety and emergency procedures.
• Perform other job duties as required.

Requirements

• High School Graduate or GED required.
• Previous PSR experience preferred.
• Previous office experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent interpersonal and customer service skills required.
• Accurate computer data entry skills required.
• Ability to organize and perform multiple tasks in a timely manner.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Skills

• Interpersonal skills
• Customer service skills
• Computer data entry
• Organization
• Time management
• Computer proficiency
• EHR systems
• Practice Management Systems
• Ancillary Systems

Experience Level

• Previous PSR experience preferred
• Previous office experience preferred

Education Level

• High School Graduate or GED
• Associate Degree preferred
• Heartsaver certification within 30 days of hire

Salary/Compensations

• $18.13 - $22.02 Hourly

Benefits

• Medical coverage
• Dental coverage
• Life coverage
• Disability coverage
• Vision coverage
• FSA coverages
• 401k savings plan

About the Company

• We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
• Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
• When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.
• We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
• We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Equal Opportunity

• Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.