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About the Role
We are looking for a Product Manager to own the holistic servicing experience of High Volume customers, driving customer success and improving activation, expansion, and retention for our highest grossing customer segment. This role involves working at the intersection of growth, lifecycle strategy, servicing, design, data, and AI solutions.
Responsibilities
- Shape the vision, strategy, and roadmap for the High Volume customer servicing area, aligning with broader company strategy.
- Own the servicing experience for High Volume customers, scaling operational capabilities and strategically deploying AI solutions.
- Improve predictability and confidence for customers with high transaction volumes.
- Collaborate with other teams on servicing capabilities, controls, and operational models.
- Work horizontally across Send, Operations, Contacts, Fincrime, and Compliance to align servicing strategy with business goals.
Requirements
- Proven ability to distill broad, ambiguous problem spaces into clear, actionable strategies.
- Obsession with customer interaction across product and servicing touchpoints.
- Ability to craft multi-touchpoint experiences in collaboration with operations and designers.
- Ability to influence without formal authority and build trust across teams.
- Strong data skills, including proficiency with SQL, to inform decisions and communicate insights.
- Excitement for solving complex servicing challenges as a growth lever.
Skills
- Product Management
- Servicing Design
- Data Analysis
- SQL
- Systems Thinking
- AI Solutions
Location
- Remote
Work Type
- Full-time
Experience Level
- Based on experience & interview outcomes
Salary/Compensations
- £120,000 - £148,000 yearly
Benefits
- Restricted Stock Units (RSUs)
- A variety of other benefits
About the Company
- Wise is a global technology company building the best way to move and manage the world's money.
- We are on a mission to make international money transfers easier and more affordable.
- We are creating an entirely new network for the world's money.
Equal Opportunity
- We're people building money without borders — without judgement or prejudice, too.
- We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.