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About the Role

The Global Manager of Operations & Governance is responsible for building and scaling the operating model that enables draftLine to deliver best-in-class social work globally. This role oversees agency operations, newsroom execution, governance, resourcing, and financial processes, ensuring teams are set up for efficiency, collaboration, and high-quality delivery at scale.

Responsibilities

• Lead the operating model for the Global Hub, ensuring seamless collaboration across draftLine functions, ABI Global Brands, external partners, the Argentina Production Hub, and 14 local draftLine studios.
• Drive governance, operational excellence, and scalable ways of working across the ecosystem.
• Own the end-to-end setup and operation of approximately six global newsrooms annually across key megaplatforms and cultural moments.
• Manage and track newsroom and staffing investments.
• Oversee resource planning, budget forecasting, financial reporting, expense tracking, and partnership with Finance to ensure effective budget allocation and fiscal accountability.
• Partner closely with Strategy, Insights, Creative, Production, and Brand teams to optimize workflows, remove operational roadblocks, and enable teams to deliver high-quality social work at speed and scale.
• Serve as a trusted operational partner to senior brand leaders, draftLine leadership, and external agencies.
• Lead alignment across stakeholders, provide recommendations on resourcing and operating models, and foster strong collaboration across global and local teams.
• Continuously improve team structures, workflows, governance frameworks, and operational processes to increase productivity, scalability, and overall business impact across draftLine's global organization.

Requirements

• Proficiency with project management and team collaboration platforms
• Strong experience in financial management tools and processes, including budgeting and expense tracking
• Strong knowledge of project management frameworks and ability to recognize inefficiencies
• Deep understanding of agency roles, responsibilities, and processes
• Experience with team resourcing, including creative production and digital/social static and video asset creation
• Drives accountability for delivering consistently excellent results across their organization by modeling high-standards and operating with discipline
• Readily adapts when priorities shift based on changing circumstances, new data, or something they’ve learned
• Questions the status quo, embraces change, and sets ambitious, achievable goals for themselves and others with a passionate commitment to company purpose and how it ties to team priorities
• Shows determination during challenges and leads teams to achieve goals even in the face of obstacles and setbacks

Skills

• project management
• team collaboration platforms
• financial management tools and processes
• budgeting
• expense tracking
• project management frameworks
• agency roles, responsibilities, and processes
• team resourcing
• creative production
• digital/social static and video asset creation

Location

• New York, NY

Work Type

• onsite
• full-time

Education Level

• Bachelor’s degree

Salary/Compensations

• $165.000 - $185.000 + Bonus

Benefits

• Competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business
• Total Rewards package including: medical and dental coverage, fertility benefits, 401k match, parental leave, and paid time off
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next

About the Company

• AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies.
• With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.