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About the Role

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.

Responsibilities

Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
Communicates effectively with team members and patients all aspects of service.
Responsible for telephone and mail contact with patients.
Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
Verifies all insurance and sets fees based on the sliding scale fee.

Requirements

High school diploma/GED
2-4 years of work-related experience

Skills

Bilingual in both English and Spanish (orally and written)

Location

Poughkeepsie, NY

Work Type

Full Time

Experience Level

2-4 years

Education Level

High school diploma/GED

Salary/Compensations

$20.00 - $23.13 per hour

About the Company

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable.
Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County.