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About the Role
Sun River Health is seeking a full-time Patient Navigator/Patient Representative to provide patient-centered care, facilitate access to services, and manage the registration and appointment process for patients. This role is crucial as the primary point of contact for patients seeking care.
Responsibilities
- Assists with daily reception activities and ensures all patient service processes are initiated.
- Identifies and assists individuals in accessing needed preventive and primary health services, focusing on linking patients to a medical home.
- Serves as a client advocate, providing assistance and referrals for essential support services.
- Establishes relationships with community health and human services providers.
- Communicates effectively with team members and patients regarding all aspects of service.
- Manages telephone and mail contact with patients.
- Schedules appointments, collects fees, and explains services and charges.
- Distributes patient satisfaction cards, patient rights information, and other relevant materials.
- Verifies insurance information and sets fees based on the sliding scale.
- Facilitates and monitors scheduling and arrangements for medical and dental appointments.
- Provides follow-up services for newly diagnosed individuals requiring additional care.
- Offers basic health information and education.
- Conducts follow-up to confirm service receipt, track referrals, and help patients overcome barriers to care.
Requirements
- High school diploma/GED required.
- 2-4 years of relevant work experience.
- Bilingual proficiency (oral and written) preferred.
Skills
- Patient-centered care
- Interpersonal skills
- Communication skills
- Registration process management
- Appointment scheduling
- Fee collection
- Insurance verification
- Sliding scale fee application
- Basic health information and education
- Advocacy
- Referral services
Location
- White Plains, NY
- New Rochelle, NY
Work Type
- Full Time
Experience Level
- 2-4 years
Education Level
- High School diploma/GED
Salary/Compensations
- $22.00 - $25.47 per hour
Benefits
- $1500 Sign On Bonus- Terms and Conditions Apply
About the Company
- Sun River Health provides comprehensive primary, preventative, and behavioral health services to all individuals, prioritizing the underserved and vulnerable, regardless of insurance or ability to pay.
- Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia, and Westchester County.