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About the Role

The British Asian Trust (BAT) is experiencing significant growth and is building a technology function to support this expansion. This role is crucial for the organization's development, focusing on owning the strategy, development, and management of core business systems, and supporting the rollout of AI tools. The ideal candidate is a hands-on, self-starting Product Manager who thrives in a small team, operates autonomously, and can balance strategic thinking with practical delivery.

Responsibilities

Define and own the product strategy for core business systems (Microsoft 365, Salesforce, Atlassian), ensuring alignment with organizational goals.
Act as the primary product owner for cross-platform initiatives, ensuring seamless integration, scalability, and long-term sustainability.
Lead roadmap development and governance, balancing quick wins with strategic investments.
Stay ahead of vendor product roadmaps and industry trends to recommend innovative features, automation opportunities, and best practices.
Partner with senior stakeholders to identify business needs, translate them into clear technical requirements, and prioritize system enhancements.
Support the mapping and development of business processes, working closely with colleagues to understand current workflows and design improvements.
Drive user adoption, change management, and training programs to maximize the value and ROI of each platform.
Get directly involved in system configuration, customization, and integration work.
Scope work clearly, select and manage vendors or contractors for specialist development, and ensure quality delivery on time and on budget.
Collaborate across the organization to deliver system improvements and integrations that streamline workflows and improve user experience.
Oversee vendor and partner relationships, including licensing, renewals, support agreements, and external consultancies.
Manage vendor delivery, holding partners accountable for quality, timelines, and value for money.
Develop and maintain robust data governance, security, and compliance frameworks across all systems.
Ensure platforms are configured and used in line with organizational policies and regulatory requirements.
Monitor platform performance, usage, and system health using analytics and user feedback.
Use data to inform continuous improvement and demonstrate the impact of system investments.

Requirements

Demonstrable experience as a Product Manager, Product Owner, or Business Systems Lead covering multiple platforms.
Hands-on experience with Microsoft 365 and Salesforce.
Ability to work at both strategic and tactical levels.
Strong technical aptitude — able to do configuration, low-code/no-code development, and basic integrations yourself.
Proven experience scoping work for and managing external vendors/developers.
Excellent stakeholder management skills, with the ability to translate business needs into technical solutions and vice versa.
Experience with process mapping and business process improvement.
Strong understanding of data governance, security, and compliance principles.
Self-directed, proactive, and comfortable working with minimal supervision in a small team.

Skills

Microsoft 365
Salesforce
Product Strategy
Roadmap Development
Stakeholder Management
Requirements Gathering
Process Mapping
System Configuration
Vendor Management
Data Governance
Security
Compliance
Performance Monitoring
Salesforce Administrator or Platform App Builder certification (Desirable)
Microsoft Power Platform (Power Automate, Power Apps, Power BI) (Desirable)
Atlassian administration (Jira/Confluence) (Desirable)
Integration tools (e.g. Zapier, MuleSoft, Power Automate, Jira Automation) (Desirable)
AI tools and platforms implementation (Desirable)
Change management methodologies (Desirable)
Not-for-profit, grant-making, or public sector experience (Desirable)

Location

Karachi, Pakistan
Gurgaon, India
Mumbai, India
London, United Kingdom

Work Type

Full-time

Experience Level

Mid-level
Senior-level

About the Company

The British Asian Trust (BAT) is in a dynamic and exciting period of growth.