Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Retail Counter Manager is responsible for leading the daily operations of the Loewe Perfumes Counter, driving sales performance, delivering exceptional luxury customer service, developing a high-performing team, and ensuring brand standards are executed at the highest level. This role acts as a brand ambassador and takes ownership of the business within the store.

Responsibilities

• Achieve and exceed individual and counter sales goals while upholding the highest standards of luxury client service.
• Deliver personalized, story-driven selling experiences that translate the brand heritage, craftmanship, and creative narrative into meaningful client interactions.
• Utilize an established clientele book to introduce and convert clients to Loewe.
• Train teams to implement effective clienteling and selling strategies.
• Support business development initiatives by monitoring trends, client feedback, and performance indicators.
• Complete DBR (Daily Sales Report) and weekly business recaps, including KPI performance, sales trends, and operational insight.
• Communicate business progress, challenges, and opportunities clearly and professionally to upper management.
• Develop and execute action plans to grow the business and increase market share.
• Host in-store events, animations, and client appointments to drive traffic and sales.
• Create and manage schedules to ensure proper coverage during store hours.
• Ensure all company and retailer policies are being followed.
• Partner with store management to stay informed on store promotions, initiatives, and operational communications.

Requirements

• 3–5 years of luxury retail beauty/fragrance experience
• Previous management or leadership experience in luxury retail
• Elevated sales skills and a proven track record of achieving sales goals
• Strong leadership, communication, and organizational skills
• Passion for luxury retail, fragrance, and client experience
• Exceptional organizational skills with strong attention to detail
• Ability to multitask and prioritize in a fast-paced retail environment
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Professional, polished, and brand-aligned demeanor
• Flexible and adaptable to evolving retail schedules and business needs

Skills

• Sales
• Customer Service
• Team Leadership
• Brand Management
• Clienteling
• Event Hosting
• Scheduling
• Communication
• Organization
• Analytical Skills
• Problem-Solving

Location

• Retail Counter

Work Type

• Full-time

Experience Level

• Management
• Leadership

About the Company

• Loewe Perfumes

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.