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About the Role
Resident Assistant for RCU at Buffalo City Mission, working part-time at a men's shelter. This role involves supporting residents with basic needs, coordinating care, assisting with daily living, and resolving conflicts.
Responsibilities
- Ensure residents have dignified access to meals, hygiene supplies, and clean bedding.
- Communicate effectively with the resident’s clinical care team to ensure continuity of care.
- Provide minimal assistance with Activities of Daily Living (ADLs) and encourage participation in Mission programs.
- Monitor resident behavior proactively, addressing and diffusing conflicts with tact and diplomacy.
- Collaborate with Security to maintain a safe environment; conduct regular rounds and safety checks/searches as required.
- Firmly and fairly enforce RCU rules and regulations to maintain order.
- Act as a first responder to emergencies and crisis situations, utilizing de-escalation techniques to support residents in emotional distress.
- Contact emergency services when necessary and follow all established safety and health protocols.
- Facilitate RCU procedures for arriving and departing residents.
- Accurately monitor and document medication intake and health observations.
- Report vacated units and prepare them for new residents (cleaning and furniture setup); assist with supply and donation distribution.
- Maintain precise records of occupancy and complete detailed shift reports.
- Respond to and de-escalate crisis situations.
- Provide support to residents experiencing emotional distress or other crises.
- Contact emergency services as needed.
Requirements
- High School diploma or GED required.
- Experience working with vulnerable populations is a plus.
- Current or prior registration as a certified nurse assistant, home health aide, or personal care aide.
- One year experience in the provision of services to people experiencing homelessness or adults residing in a facility subject to license and oversight by the Department, OPWDD, OMH, or OASIS.
- Ability to remain calm, composed, and decisive in high-pressure or stressful situations.
- Strong verbal and written communication skills with the ability to engage diverse populations with dignity and respect.
- Proven ability to show deep empathy and compassion for those experiencing homelessness while firmly enforcing rules and maintaining professional boundaries.
- Ability to work independently with minimal supervision while remaining a collaborative and supportive team member.
- Basic computer literacy (email, documentation, and data entry) and a strict adherence to written instructions and safety procedures.
- Willingness to comply with all organizational policies regarding communicable disease screening and mandatory immunization requirements.
- In the midst of a mature walk with Jesus Christ.
Skills
- Basic Needs Assistance
- Care Coordination
- Daily Living Support
- Conflict Resolution
- Facility Oversight
- Rule Enforcement
- Emergency Response
- Protocol Adherence
- Intake & Discharge
- Medical Monitoring
- Environment Maintenance
- Reporting
- Crisis Intervention
- Crisis Management
- Interpersonal Excellence
- Boundary Management
- Operational Reliability
- Technical Proficiency
Location
- Buffalo, NY
Work Type
- Part-time
Experience Level
- 1 year experience in the provision of services to people experiencing homelessness or adults residing in a facility subject to license and oversight by the Department, OPWDD, OMH, or OASIS.
Education Level
- High School diploma or GED
Salary/Compensations
- $17.00 per hour
- .50 shift differential for 2nd shift
- 1.00 shift differential for 3rd shift
Benefits
- Medical coverage with a single-high premium paid in full by the employer
- Health Savings Account (HSA)
- Vision coverage
- Employer-paid life insurance
- Supplemental insurance options
About the Company
- Rooted in the Gospel of Jesus Christ, Buffalo City Mission is a community united by faith, compassion, and a shared commitment to changing lives.
- We believe everyone deserves a second chance and witness lives transformed through the power of grace, love, and hope.
- Our mission is to serve men, women, and families facing barriers to stability, offering shelter, support, and the opportunity to rebuild their lives with dignity and purpose.
Equal Opportunity
- We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.