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About the Role

The Shift Leader at NAYA is responsible for leading daily operations, supervising staff, ensuring high-quality customer service, and maintaining store standards while fostering a positive team environment. They will report directly to the store manager.

Responsibilities

• Ensure store profitability by driving sales, controlling labor, and managing cost of goods.
• Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards.
• Manage daily shift schedules to ensure proper clock-in/out times and adjust schedules based on sales volumes.
• Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies.
• Review and manage daily time punches to address any time clock issues.
• Control cash and receipts through adherence to cash handling and reconciliation procedures.
• Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs.
• Hire, train, coach, and evaluate team members in conjunction with the General Manager.
• Lead by example with a guest-first mindset, fostering a positive and productive environment.
• Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes.
• Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks.
• Resolve conflicts and escalate issues as needed to the General Manager.
• Model and uphold HR policies, ensuring team members have access to available resources.
• Develop team members by training successors and delegating responsibilities.
• Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach.
• React to and assist with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation.
• Promote NAYA’s catering services and assist in taking orders as needed.
• Execute all catering and third-party orders with ease, understanding the importance of on-time delivery.
• Make eye contact, greet guests warmly, and ensure the team upholds these standards.
• Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics.
• Perform cash counting, banking/deposit tasks, and manage discounts and promotions.
• Handle guest incidents and worker’s compensation reports when necessary.
• Master kitchen operations, COGS and labor management, line service and throughput.
• Handle delivery issues and third-party dispatches promptly and efficiently.
• Ensure the store is opened and closed following NAYA’s opening and closing procedures.
• Serve as a strong role model, earning team respect and providing coaching as needed.

Requirements

• 2+ years of related leadership experience at a similar caliber concept required.

Skills

• Kitchen operations
• COGS management
• Labor management
• Line service
• Throughput
• Delivery issue handling
• Third-party dispatch management
• Customer service
• Team leadership
• Conflict resolution
• HR policy adherence
• Financial reporting
• Cash handling
• Inventory management
• Scheduling

Location

• North East

Work Type

• Full-time

Experience Level

• Leadership experience

Salary/Compensations

• USD $0.00 - USD $22.00 /Hr.

About the Company

• NAYA is a fast-casual restaurant focusing on Middle-Eastern flavors.
• It is rapidly expanding across the north east and offers a diverse customizable menu of bowls, rolls, salads and appetizers.