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About the Role

New Verticals is building the future of local commerce at DoorDash, making the city shoppable by helping consumers get groceries, convenience items, retail products, and more with the quality, speed, and affordability they expect. The organization operates at significant scale and is expanding beyond the core marketplace into new fulfillment models and merchant-facing products. Our work spans the consumer shopping experience, catalog and inventory, pricing and affordability, fulfillment, merchant integrations, and the platform capabilities that connect them. We are looking for a Staff Technical Program Manager to lead complex, high-impact programs across New Verticals Engineering. This role sits at the intersection of product, platform, and operations, helping translate ambitious business bets into executable technical strategies. You will work across Grocery, Convenience, Retail, DashMart Fulfillment Services, and emerging Merchant Services initiatives, where success requires navigating deeply interconnected systems, evolving product requirements, and dependencies across multiple DoorDash organizations. You will bring strong technical judgment, create clarity in ambiguous spaces, identify risks before they become blockers, and drive programs from strategy through launch and scale. You will report into the centralized Technical Program Management team in Engineering.

Responsibilities

Drive New Verticals' Most Strategic Programs: Partner closely with Engineering and Product leadership, Strategy & Operations, and cross-functional teams to turn New Verticals' strategy into executable technical programs.
Lead Complex Cross-Organization Execution: Establish clear ownership and milestones, surface critical dependencies and tradeoffs, and drive alignment across teams when the path forward is not obvious.
Bring Technical Depth and Systems Thinking: Develop a deep understanding of the architecture, data flows, and operational systems behind New Verticals. Engage in technical designs, identify scaling and reliability risks, understand how decisions in one part of the system affect the end-to-end customer and merchant experience, and help teams make pragmatic tradeoffs.
Turn Ambiguity into Strategy and Action: Truth-seek across technical and business inputs, frame the problem, clarify the definition of success, develop a point of view on risks and options, and create an execution path that teams and leaders can align behind.
Connect Engineering Execution to Business Outcomes: Understand the customer, merchant, and economic outcomes behind the work and use that context to guide prioritization and execution.

Requirements

Experienced in working with large-scale distributed systems, as well as client-side and platform teams, who own Tier 0 services serving external customers.
Ability to speak to system architecture, scalability and reliability decisions, and design trade offs.
Strong leader with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority.
Strong ownership, urgency, and drive.
Willing to roll up your sleeves and dive into the details to understand and drive your programs.
Excellent written & verbal communication skills with the ability to communicate with confidence, clarity, and focus.
Ability to convey concepts and considerations to non-experts and experts alike.
Engaged with Engineering teams on product & platform development with a thorough understanding of software development processes and project planning.
Pragmatic and detailed in your approach and focus on progress, not perfection.

Skills

System architecture
Scalability
Reliability
Design trade offs
Collaboration
Relationship building
Influence without authority
Ownership
Urgency
Drive
Written communication
Verbal communication
Software development processes
Project planning

Location

San Francisco Bay Area
Seattle

Work Type

Full-time

Experience Level

8+ years recent experience as a Technical Program Manager at a technology company.

Education Level

Bachelor’s Degree with experience in Computer Science, Software Engineering or other related discipline.

Salary/Compensations

$130,600—$192,000 USD
$159,800—$235,000 USD
$193,800—$285,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.