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About the Role
We are seeking a highly organized, analytical, and detail-focused Service & Operations Executive to manage procurement, stock control, reconciliation, and client buybacks. This role offers the opportunity to take ownership of operational processes, provide crucial support, and develop across various company areas as the business grows.
Responsibilities
- Process and track procurement orders and deliveries, maintaining accurate purchasing and transaction records.
- Complete regular stock checks and reconcile records across Salesforce, internal systems and third-party sources, investigating, resolving or escalating discrepancies.
- Support the processing and reconciliation of client buybacks from instruction through to completion, checking product, quantity, weight and supporting information.
- Produce and maintain Excel-based operational reports, trackers and exception analysis, highlighting risks and outstanding actions.
- Support routine supplier administration, including maintaining accurate and audit-ready supplier records and documentation.
- Complete product cost, premium and supplier order checks, escalating any unexpected differences.
- Support client orders, fulfilment queries and operational handovers.
- Liaise with suppliers, vaults, logistics partners and internal teams to progress orders and resolve operational issues.
- Provide support and cover across other operational workstreams and contribute to process, reporting and system improvements.
Requirements
- Highly proficient in Microsoft Excel, including pivot tables, formulas and working with detailed datasets.
- Strong numerical and analytical skills, with excellent attention to detail.
- Experience working with reconciliations, stock, orders, transactions or operational reporting.
- Able to identify discrepancies, investigate their causes and follow actions through to completion.
- Strong organisational and time-management skills, with the ability to manage recurring responsibilities alongside changing priorities.
- Proactive and comfortable taking ownership of assigned processes, while recognising when issues should be escalated.
- Strong written and verbal communication skills, with a flexible and collaborative approach.
- Experience using Salesforce, inventory, purchasing or order-management systems would be advantageous.
- Experience within precious metals, financial services, commodities or another high-value product environment would be beneficial.
- Successful candidates will be required to undergo a thorough onboarding and pre-employment screening process before commencing employment. Any offer of employment is conditional upon the satisfactory completion of these checks.
Skills
- Microsoft Excel
- Pivot tables
- Formulas
- Detailed datasets
- Numerical analysis
- Analytical skills
- Attention to detail
- Reconciliations
- Stock control
- Order processing
- Transaction management
- Operational reporting
- Discrepancy identification
- Problem-solving
- Time management
- Organisational skills
- Proactiveness
- Ownership
- Escalation
- Written communication
- Verbal communication
- Flexibility
- Collaboration
- Salesforce
- Inventory systems
- Purchasing systems
- Order-management systems
- Precious metals
- Financial services
- Commodities
Location
- Central London
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- Dependent on experience
Salary/Compensations
- £30,000 – £32,000
Benefits
- Generous, matched pension scheme up to 6%
- 25 days annual leave, plus bank holidays
- An additional day of leave for your Birthday
- Private Medical Insurance
- Health Cashback Plan
- Ongoing training, coaching, and development opportunities
- Regular external speakers, Company training days, and social activities
- Discounted gym memberships
- Electric vehicle leasing scheme
- Cycle to work scheme
- Generous family leave policies
- Wellbeing support, including an Employee Assistance Programme
About the Company
- Well-established, high-growth physical gold and silver brokerage with over 10 years of success and more than £150 million in total revenue.
- Regularly featured in leading publications including the Financial Times, Reuters, Wall Street Journal, Daily Mail, Metro and CNBC.
- Offers a refreshingly non-corporate environment with a culture where ambition is encouraged, ideas are genuinely valued, and individuals are empowered to make a difference.
- Culture built on core values: Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy.
- Committed to employee development and long-term success through structured coaching, mentoring, and progression opportunities.
- Prioritises flexibility, wellbeing, and a positive, high-performing environment.
- Seeks driven, resilient individuals who want to grow into well-rounded, high-performing professionals as part of a loyal, dynamic team.
- Supportive, professional team that takes pride in its work, in each other, and in the success of the business.