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About the Role

Inspect guest rooms and public areas to ensure quality standards, manage room status, and coordinate with various departments. Act as a liaison to resolve issues and communicate effectively with the Front Desk and next shift. Assist management in daily activities and ensure adherence to company standards.

Responsibilities

• Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards.
• Run sold room reports, verify room status, and determine discrepant rooms.
• Prioritize room cleaning and update the status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate issues to the next shift.
• Complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Skills

• Quality standards inspection
• Room status management
• Interdepartmental coordination
• Issue documentation and resolution
• Assignment communication
• Paperwork completion
• Hiring
• Training
• Scheduling
• Performance evaluation
• Counseling
• Disciplinary actions
• Motivation
• Coaching
• Adherence to company policies
• Safety and security procedures
• Maintenance reporting
• Safety hazard reporting
• Accident/injury reporting
• Safety training and certifications
• Professional appearance
• Confidentiality
• Asset protection
• Guest service standards
• Problem-solving
• Clear and professional communication
• Teamwork
• Active listening
• Computer proficiency
• Point of sale systems proficiency
• Fine motor skills
• Hand-eye coordination

Location

• Toronto International Airport

Work Type

• Full-time

Experience Level

• 1 year of related work experience
• 1 year of supervisory experience

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• When you join the Sheraton family, you become a member of its global community.
• We’ve been a place to gather and connect since 1937.
• At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
• We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
• Join us on our mission to be ‘The World’s Gathering Place’.
• In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Sheraton Gateway Hotel in Toronto International Airport takes seriously its obligations under provincial human rights and accessibility legislation.
• We are happy to provide accommodations to job applicants needing assistance.