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About the Role

The Ritz-Carlton Ladies and Gentlemen create exceptional experiences for guests, curating lifelong memories. This role ensures the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully, upholding the brand's reputation as a global leader in luxury hospitality. Joining The Ritz-Carlton means becoming part of a portfolio of brands with Marriott International, offering the chance to do your best work, find your purpose, belong to a global team, and grow.

Responsibilities

• Serve food courses and alcoholic beverages to guests.
• Set tables according to type of event and service standards.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, wait times, re-cook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Record transactions in the MICROS system at the time of order.
• Check in with guests to ensure satisfaction with food courses and beverages.
• Maintain cleanliness of work areas, china, and glassware throughout the day.
• Complete closing duties, including restocking items and turning off lights.
• Present physical and accurate checks to guests and process payments.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to a manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing in excess of 50 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience.
• No specific license or certification required.

Skills

• Menu knowledge
• MICROS system operation
• Guest service
• Communication
• Teamwork
• Problem-solving
• Attention to detail
• Physical stamina
• Fine motor skills
• Hand-eye coordination

Location

• Toronto

Work Type

• Full-time

Experience Level

• 1 year of related work experience

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Equal Opportunity

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• The Ritz-Carlton, Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
• We are happy to provide accommodations to job applicants needing assistance.
• If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
• Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.