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About the Role

The Family Services Assistant Coordinator is responsible for the recruitment, enrollment, and retention of children across various Early Childhood programs. This role involves assisting families with enrollment, maintaining communication with DHS, monitoring program vacancies, conducting outreach, and connecting families to necessary resources.

Responsibilities

• Lead and coordinate recruitment, enrollment, and retention efforts for all Early Childhood Services programs.
• Conduct ongoing outreach and recruitment activities to promote Early Childhood programs and maintain enrollment at established program capacity.
• Meet established enrollment and retention targets across all Early Childhood programs.
• Assist parents and caregivers throughout the enrollment process, including completing applications, gathering required documentation, understanding eligibility requirements, and addressing barriers.
• Maintain accurate and up-to-date waiting lists, pending applications, vacancies, enrollment records, and family documentation.
• Proactively follow up with families regarding incomplete applications, missing documentation, renewals, and other requirements.
• Maintain ongoing communication with DHS regarding childcare subsidy applications, eligibility, attendance, application status, parent renewals, required documentation, and program reimbursement.
• Monitor enrollment, vacancies, waiting lists, pending applications, and retention data and provide regular reports and updates.
• Develop and maintain relationships with schools, community organizations, referral sources, and other partners.
• Serve as a parent and family advocate and connect families with appropriate Ibero and community resources.
• Provide navigation support to families related to educational, social, health, childcare, and community needs and conduct home visits as necessary.
• Provide coordination, guidance, technical assistance, and support to Family Services Assistant staff and other assigned family support functions.
• Monitor required data-entry systems and family records to ensure documentation is accurate, complete, timely, and compliant.
• Work collaboratively with the Director of Early Childhood Services, Program Supervisor, teachers, program staff, and other team members.
• Support parent engagement and leadership activities, including workshops, training, family events, and opportunities for parents to become more involved.
• Establish and maintain positive and professional relationships with children, families, staff, schools, community partners, funders, and related agencies.
• Follow Ibero policies and procedures and all applicable state and federal laws, licensing requirements, and Early Childhood program standards.
• Attend required staff meetings, parent meetings, trainings, center’s events, funder meetings, and community activities, including after-hours events when required.
• Provide temporary coverage in the front office, classroom, food service, or other center functions as needed.
• Prepare reports as needed and ensure assigned work, documentation, follow-up, and corrective actions are completed within required timelines.
• Identify enrollment barriers, trends, and opportunities and recommend strategies to improve recruitment, enrollment, family engagement, and retention.
• Demonstrate commitment to the mission of Ibero-American Action League, Inc. and contribute to the continuous improvement of Early Childhood Services.
• Enter daily attendance for Subsidize and CCAP program.
• Provide navigation support related to English language learning resources, PTA participation, RAPP, and other school or community structures.
• Perform other duties as assigned by the supervisor and/or delegates.

Requirements

• Ability to take care of the customer’s needs while following agency procedures.
• Ability to communicate effectively and respectfully with others using the spoken word.
• Ability to remain composed and professional in stressful or active environments.
• Ability to work effectively with people regardless of age, gender, race, ethnicity, religion, language, immigration status, disability, or job type.
• Ability to demonstrate professionalism conforming to a set of values and accepted standards.
• The trait of being dependable, punctual, trustworthy, and consistent.
• Ability to observe surroundings, identify concerns, and follow procedures accurately.
• Ability to make appropriate decisions within the scope of the role and promptly elevate concerns.
• Ability to understand others’ attitudes/interests/needs/nonverbal behavior, listening skills, and understanding strengths/limitations of others.
• Ability to Motivate, influence, and support others to accomplish team and organizational goals.
• Ability to work effectively in an urban community setting with diverse individuals and families.
• Ability to follow written and verbal instructions, safety protocols, and supervisor direction.
• Upholds confidentiality and respects the dignity and privacy of all individuals served by the agency.
• Is knowledgeable about the community and systems.
• Valid NYS license and access to own transportation required.
• A combination of training and experience other than the specified, if judged to be adequate for the job, may be accepted by the President and CEO.
• Occasional standing, squatting, lifting of up to approximately 20 lbs. and frequent sitting.

Skills

• Family Service Credential (FDC) Preferred
• Associate’s Degree In Human Services Preferred
• High School Diploma or Equivalent Required
• Bilingual English/Spanish communication skills preferred

Location

• Urban community setting

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or Equivalent
• Associate's Degree

About the Company

• Ibero American Action League is committed to the policy of equal employment opportunity.

Equal Opportunity

• This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.