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About the Role
Hammersmith & Fulham is seeking an exceptional Director of Housing to lead high-quality, resident-focused housing services and drive improvement, innovation, and transformation within the Housing and Neighbourhoods department. This senior leadership role oversees a broad portfolio including housing improvement, governance, resident safety, repairs, asset management, homelessness prevention, and neighborhood services. The goal is to ensure services are safe, compliant, financially sustainable, and resident-centered, fostering continuous improvement and embedding a resident-focused approach in decision-making and service delivery.
Responsibilities
- Lead the delivery of high-quality, resident-focused housing services.
- Shape the next phase of improvement, innovation, and transformation across the Housing and Neighbourhoods department.
- Oversee housing improvement and governance.
- Manage resident and building safety.
- Direct repairs and maintenance.
- Handle asset management and capital delivery.
- Lead homelessness prevention efforts.
- Manage allocations and lettings.
- Oversee neighbourhood services.
- Manage estates and leaseholder services.
- Ensure services are safe, compliant, and financially sustainable.
- Shape services around resident feedback and experiences.
- Provide visible and inclusive leadership.
- Drive continuous improvement.
- Embed a 'doing things with residents' approach.
- Translate ambition into practical delivery plans.
- Improve services and strengthen confidence among residents, Members, and partners.
Requirements
- Strategic, compassionate, and commercially astute housing leader.
- Strong track record of delivering complex housing services in a local authority or similarly regulated environment.
- Extensive senior management experience.
- Sound judgement.
- Strong political awareness.
- Ability to lead large, multi-disciplinary teams through change.
- Maintain a sharp focus on performance, compliance, value for money, and resident outcomes.
- Understand the legislative and regulatory framework for housing, homelessness, health and safety, leasehold, and tenancy matters.
- Commitment to safeguarding and promoting the welfare of children, young people, and adults.
- Commitment to removing barriers in the workplace and providing adjustments during the recruitment process.
Skills
- Housing improvement
- Governance
- Resident and building safety
- Repairs and maintenance
- Asset management
- Capital delivery
- Homelessness prevention
- Allocations and lettings
- Neighbourhood services
- Estates management
- Leaseholder services
- Financial sustainability
- Resident engagement
- Leadership
- Change management
- Performance management
- Compliance
- Value for money
- Resident outcomes
- Legislative and regulatory understanding (housing, homelessness, health & safety, leasehold, tenancy)
- Strategic planning
- Political awareness
- Team leadership
- Communication
Location
- Hammersmith & Fulham Civic Campus, 1 Unity Square, Hammersmith, London W6 9JU
Work Type
- Permanent
- Full-time
Experience Level
- Senior leadership
- Senior management
Salary/Compensations
- £111,729 - £134,559 per annum
Benefits
- Access to a comprehensive total reward package
- Flexible working employer
- Equitable access to opportunities
- Support for adjustments throughout the recruitment process
About the Company
- Hammersmith & Fulham is ambitious for its residents and communities.
- We are a council committed to inclusion, collaboration, and high standards of public service.
- We believe an inclusive workplace is about the visibility and representation of our local diverse community.
- We are committed to safeguarding and promoting the welfare of children, young people and adults.
- We are a Disability Confident Employer.
Equal Opportunity
- We promote benefits and opportunities for all.
- We ensure that everybody has equitable access to opportunities.
- In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group.
- All sections of the population will have equitable access to jobs.
- No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
- Our recruitment and selection practices reflect our commitment to safeguarding.
- Our recruitment and selection process is inclusive and accessible.