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About the Role

We are looking for an experienced Manager to join our growing Global Tax Managed Services team in London. This is an exciting opportunity to work with leading multinational organizations, supporting complex global tax compliance, reporting, and transformation programmes. Working closely with senior client stakeholders, you will play a key role in delivering innovative solutions, managing cross-border engagements and helping clients navigate an increasingly complex tax landscape. You will collaborate with EY teams across the UK, India and Continental Europe, with opportunities to support wider teams in Germany, the Netherlands, Switzerland, Hungary and France. As part of this energetic and diverse team, you will develop deep expertise in global tax operating models, managed services and transformation initiatives while maintaining regular contact with senior team members at our clients. This is an exciting time to join our specialized team, as we continue to see strong demand for our services and meaningful growth opportunities across the global tax managed services market.

Responsibilities

Build trusted relationships with senior client stakeholders across global organizations.
Lead multinational tax compliance and reporting engagements, with responsibility for client relationships, engagement delivery, and team development.
Act as the primary point of contact for key client workstreams, ensuring effective and timely communication across multiple jurisdictions.
Provide strategic oversight of global delivery teams and service performance, including day-to-day responsibility for offshore and junior team members.
Manage engagement governance, including adherence to agreed processes, procedures, service levels, and escalation routes.
Proactively manage service delivery risk through issue/risk logs and appropriate escalation processes.
Support clients with the design and implementation of tax operating models and outsourced compliance processes.
Help clients understand the full suite of compliance filings currently undertaken across relevant countries.
Review and suggest improvements to compliance and reporting processes, including data sources, hand-off points, and controls.
Identify opportunities to improve tax compliance and reporting processes through process optimization, technology enablement, and stronger governance.
Share successful tools, techniques and approaches with other team members, and project management for small business development or methodology improvement projects.
Review budgets and resourcing requirements regularly, supporting the Global Engagement Leader in meeting margin goals for accounts.
Manage billing in line with agreed contract billing schedules.
Provide guidance and support to peers, colleagues and clients on contractual matters, including local fee and scope of discussions.
Support the Global Engagement Leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables.
Liaise with Global and Tax QRM and legal teams to resolve client service management issues.
Maintain the specified contractual framework and supporting agreements for all engagements.
Support the pursuit of new client opportunities and strategic growth initiatives.
Contribute to proposal development, pricing exercises and client presentations, including responses to client RFPs.
Work with senior leadership to develop innovative solutions for prospective and existing clients.
Identify opportunities to expand EY services and deepen relationships with existing clients.
Support the development of client business cases for change.

Requirements

Candidates from tax, finance transformation, managed services, outsourcing, shared service, programme management and professional services backgrounds.
Experience in corporate tax, indirect tax or accountancy from a professional services firm or in-house team is beneficial.
Candidates who can bring strong delivery, transformation and stakeholder management experience.
An undergraduate or postgraduate degree.
Proven project management skills, including the ability to plan and priorities work, meet deadlines and monitor budgets.
Experience managing complex international stakeholder groups and working effectively in global or matrix environments.
Experience delivering change, transformation, or process improvement initiatives would beneficial.
Experience in process and technology design is beneficial but not mandatory.
Ability to coach junior team members and contribute positively to team development.
Experience managing or coordinating teams across multiple jurisdictions.
A confident communicator who can build credibility with clients and internal stakeholders.
An enthusiastic and flexible individual with an understanding of tax regimes and global compliance environments.
Someone who enjoys working across diverse teams, jurisdictions, and client challenges.
A commercially minded professional who can identify opportunities, contribute to growth, and support the delivery of exceptional client service.

Skills

Strong client relationship management skills
Ability to develop high-quality outputs for clients
Excellent communication skills across written and verbal interactions
Strong commercial and negotiation skills
Ability to sustain a point of view and handle challenges constructively
Process design and problem-solving mindset
Interest in tax transformation and operating model improvement
Effective time management
Ability to remain calm when working on deadlines
Experience coaching and developing junior colleagues
Working with offshore and cross-border teams
Change-oriented and flexible approach
Innovative mindset
Willingness to improve ways of working
Ability to work across a range of projects and clients
Ability to manage competing priorities and tight deadlines

Location

London

Work Type

Flexible and hybrid working arrangements

Experience Level

Manager
Experienced

Education Level

Undergraduate or postgraduate degree
ACA, CA, ATT, CTA, Tax Inspectors qualification or breadth of knowledge equivalent to a tax specialist qualification would be welcome but is not essential.
PRINCE2 qualification or similar would be beneficial.

Salary/Compensations

Competitive remuneration package

Benefits

Support for flexible working
Career development
FlexEY benefits
Holidays
Health and well-being
Insurance
Savings
Wide range of discounts, offers and promotions
Support and coaching from engaging colleagues
Opportunities to develop new skills
Clear pathway to Senior Manager
Freedom and flexibility to handle your role
Hybrid working arrangements

About the Company

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.