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About the Role

The Systems Engineer will be a key member of the Operations Center, applying server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. This role requires strong troubleshooting and problem-solving abilities, with clear communication to various stakeholders in a global business environment.

Responsibilities

• Diagnose and solve problems, frequently under time constraints and business pressure
• Contribute to detailed capacity and performance analysis
• Work with vendors and global/regional IT groups to resolve problems in a timely manner
• Serve as primary escalation point for UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication
• Monitor infrastructure operational alerts (e.g., environmental, server performance, devices) and escalate as necessary
• Maintain high-quality process and procedure documentation
• Maintain and implement high-quality operational standards, processes, and procedures
• Maintain redundancy, backup, and recovery processes, and disaster recovery procedures
• Maintain & enhance knowledge of key technologies
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Participate in on-call rotation, requiring occasional work outside standard business hours
• Participate in developing automation to reduce time spent on routine tasks

Requirements

• Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
• Strong knowledge of virtualization technology (VMware, Hyper-V)
• Must possess strong people skills and the ability to be both diplomatic and firm
• Familiarity with operating system administration and tools including Microsoft, Mac OS X, and Linux
• Experience with scripting to develop automation and reporting
• Exposure to managing large cloud server infrastructure on AWS and/or Azure
• Communicate clearly in both written and verbal modes to technical and non-technical audiences
• Manage time well in a high-interruption operational environment
• Handle the details of several technical tasks simultaneously
• Customer and service delivery oriented
• Be an excellent and creative problem solver
• Knowledge of Infrastructure as Code
• Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging
• Familiarity with Systems Reliability Engineering principles, automation, and AI
• Experience in service management
• International experience is beneficial
• Additional languages a plus

Skills

• Server management
• Cloud management (AWS, Azure, Google)
• Virtualization technology (VMware, Hyper-V)
• Operating system administration (Microsoft, Mac OS X, Linux)
• Scripting for automation and reporting
• Cloud server infrastructure management (AWS, Azure)
• Communication (written and verbal)
• Time management
• Problem solving
• Infrastructure as Code
• Version control (Git, GitHub, Bitbucket)
• Systems Reliability Engineering principles
• Automation
• AI
• Service management

Location

• Global

Work Type

• Shift-based
• Full-time

Experience Level

• Minimum of three years' experience

Education Level

• Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience
• AWS, MCSE, other professional certifications
• ITIL Foundation Certification strongly desired

About the Company

• Universal Music is the world's leading music company.
• The company offers opportunities to grow and develop careers within a commercial and innovative business.

Equal Opportunity

• Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities.
• We recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
• We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
• If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.