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About the Role

As a General Manager in Berlin, you will manage local operations, oversee apartments and partners, and drive business growth. This role involves initiating new processes, managing budgets and P&L, and leading a team to deliver exceptional guest experiences in a period of market expansion. Candidates must possess a valid work permit for Germany.

Responsibilities

• Manage and launch local operations, focusing on 5-star guest experience, profitability and business growth.
• Manage and own the budgets and P&Ls for our properties in Berlin.
• Define and scope team goals based on company-wide OKRs and lead the team to deliver exceptional results.
• Take on the responsibility for hiring, onboarding, and offboarding team members.
• Manage relationships and contracts with external vendors and service providers (e.g. cleaning, maintenance), ensuring standards are met.
• Build the structure that lets your team perform independently: clear, measurable goals, coaching team supervisors, and simplifying or automating day-to-day work.
• Develop cross-functional partnerships, actively solve problems, and unblock team members while positively challenging and encouraging participation.
• Be an active role model for Bob W's mission, strategy, and culture.

Requirements

• 5+ years of experience in multi-property operations or hospitality with P&L ownership.
• Experience in hiring, onboarding, offboarding, and leading a team.
• Experience managing external vendors and contracts (cleaning, maintenance, or similar service providers).
• A customer service-driven attitude and a passion for delivering world-class guest experiences.
• Strong problem-solving skills, with the ability to proactively anticipate and address potential issues.
• The ability to stay calm under pressure while managing multiple situations simultaneously.
• Excellent communication and time management skills.
• Fluency in German and English.
• The ability to quickly learn and adapt to hospitality apps and operational technology tools.
• A valid work permit for Germany; no sponsorship required.

Skills

• P&L ownership
• Team leadership
• Vendor management
• Customer service
• Problem-solving
• Communication
• Time management
• Adaptability to technology

Location

• Berlin

Work Type

• Full-time

Experience Level

• M3 - M4
• 5+ years

Benefits

• Employee share option plan
• Unlimited holidays
• Free nights and generous discounts at Bob W locations
• Oliva mental well-being platform access
• Sports compensation
• Development and growth opportunities
• L&D budget
• Regular team events

About the Company

• Bob W offers hotel-grade consistency with local character, blending the best of both worlds. Every apartment is fully carbon offset and located in Europe’s most interesting neighborhoods. We provide five-star comfort, local flair, and prioritize sustainability. We aim to make travel effortless, handling all the details so guests can simply show up.

Equal Opportunity

• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.