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About the Role
The Content Supply-Chain Lead is a key member of the Strategic Operations team, responsible for leading the day-to-day operations of Little Dot’s ingest pipeline, video processing, and wider content operations teams. This role ensures the integrity and efficiency of the video supply-chain, involving management of external vendors and ownership of delivery workflows.
Responsibilities
- Providing operational leadership across content ingest, video processing, and content operations functions to ensure day-to-day operations workstreams are delivered to Little Dot Studios standards.
- Managing end-to-end QC workflows for complex media projects, ensuring compliance with technical specifications and maintaining high standards for delivery.
- Identifying subtle technical or creative inconsistencies and implementing corrective measures to resolve issues efficiently.
- Signing off on nuanced issues found in QC which require escalation.
- Utilizing Asana to track operational data, build and improve workflows, and identify fail rates, error trends, or any other operational blockers.
- Overseeing and optimizing resource allocation across the department.
- Proactively managing workflows to prevent resource-related disruptions.
- Independently managing resource planning, including ensuring optimal allocation of personnel, equipment, and time for projects.
- Regularly reviewing resource usage and adjusting plans to mitigate potential bottlenecks.
- Triaging workflow automation processes, diagnosing and resolving encode failures, distinguishing between errors needing escalation, and adjusting files for automation.
- Researching and identifying new software or workflow tweaks beneficial for content creation and delivery.
- Defining and maintaining operational standards across all content operations functions.
- Driving continuous improvement and ensuring best practices are consistently applied.
Requirements
- Experience managing external vendors/freelance pools.
- Skilled in optimizing MAM systems and delivery workflows by customising metadata schemas and automating asset workflows.
- Knowledge of seamless integration with production pipelines to handle large-scale libraries.
- Proficient in implementing performance optimisation techniques for storage and retrieval.
- Managing content distribution across multiple platforms.
- Intermediate knowledge of DaVinci Resolve and Adobe Premiere/Media Encoder.
- Experience with reviewing/error reporting from Terminal/CLI logs to diagnose FFMPEG or Python automation errors.
- Familiarity with Social Media CMSs (YouTube, Meta/FB Business Manager).
- Strong proficiency in Asana workflows, automation, and reporting.
- In-depth knowledge of best practices and industry-standard content delivery methods.
- An analytical approach to problem-solving with the ability to distinguish between technical infrastructure errors and asset errors.
- Collaborative and able to assist in training external partners when required.
- Acts responsibly and sensitively with all client and agency data.
Skills
- Content ingest
- Video processing
- Content operations
- Workflow automation
- Metadata schemas
- Asset workflows
- MAM systems
- DaVinci Resolve
- Adobe Premiere
- Media Encoder
- Terminal/CLI logs
- FFMPEG
- Python
- Asana
- Social Media CMSs
- YouTube
- Meta/FB Business Manager
Location
- Shoreditch
Work Type
- Hybrid
- Flexi-time
Experience Level
- Intermediate
- Strong proficiency
- In-depth knowledge
Benefits
- Award winning workplace
- B Corp™ Certified workplace
- Employee wellbeing programmes
- Mental health and wellbeing programmes
- Enhanced family leave
- Interest free financial support
- Digital nomad policy (work from abroad in two one week blocks a year)
- Pension contributions
- Annual leave
- Free lunches
- Socials
- Health treatments
About the Company
- Little Dot Studios is a multi-platform production company, social media agency, and digital media network.
- We are one of the biggest studios fuelling favourite content and a top player in the digital content space since 2013.
- We work with hot TV and movie studios, distributors, rights holders, sports federations, and brands.
Equal Opportunity
- We are committed to fostering a diverse, inclusive, and equitable workplace at Little Dot that reflects our diverse digital audiences and communities we work and live in.
- We are committed to ensuring every employee feels valued and empowered to contribute their unique perspectives.
- We welcome candidates of all backgrounds, experiences, and identities to apply to our vacancies.
- We strive to create an environment where differences are celebrated, and everyone has equal opportunity to thrive.