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About the Role

As a Technical Manager, you will provide comprehensive technical support across all client sites, engaging with specialist service partners as needed. You will support all technical aspects of mobilizations, including conducting dilapidation reports. Delivering a a world-class service with innovative solutions, you will communicate effectively with clients and team members, presenting accurate reports in the agreed format. Additionally, you will support Business Unit Directors, Contract Managers, and Contract Support with critical technical matters, providing technical assistance to client FM and Estate Management stakeholders with reliability, flexibility, and professionalism.

Responsibilities

Responsible for all technical engineering activities across the portfolio
Develop excellent working relationships with both internal and external customers
Provide a focal point for customers and their clients for all technical issues
Management of incidents during normal working hours through to a conclusion that is satisfactory for client
Ensure AP duties are carried out as planned
Carry out site technical training
Provide technical support to both project and site teams
Advise gap analysis training for SMS teams through the training matrix
Produce and maintain all SOP/EOP
Administer technical TBT’s as required
Undertake/oversee condition reports
Ensure technical support aligns with all business policies and processes

Requirements

Previous experience as a lead engineer for corporate commercial projects

Skills

Technical support
Client engagement
Technical reporting
Incident management
Site training
Project support
Site team support
Gap analysis
SOP/EOP production
Technical TBT administration
Condition reports

Location

Client sites

Work Type

Full-time

Experience Level

Lead engineer experience

Education Level

HNC or higher in Electrical Engineering
HV/LV Training
Professional Engineer licence

Benefits

Birthday off
25 days holiday entitlement + Bank Holidays
Life Assurance
3 days fully paid volunteering days
Zones 1&2 Travel Card

About the Company

At Smart, we help the worlds leading companies maintain their facilities to the best possible standards through a customer centric experience.
Over the past 10 years, we have worked in the world’s top data centres and commercial facilities providing quality engineering services.
We are proud to be an employer that values your growth and work-life balance.
We offer comprehensive training opportunities and clear progression routes to help you build a rewarding career.
We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make.
Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors.
Smart is not a faceless corporation.
We are an operationally lead business focused on providing visible management and a team that believe in our core behaviours – Integrity, Passion and Empowerment - that's the smart way.
We invite the successful candidate to come along on our journey and adapt the Smart Culture we have created.