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About the Role

As Day Concierge, you are the face of our community, ensuring a seamless luxury experience for our residents. You will balance high-end hospitality with rigorous site safety and operational compliance.

Responsibilities

• Act as the primary interface for residents, fostering a warm community atmosphere while conducting welfare checks and handling sensitive information with professional boundaries.
• Serve as an ambassador for the Hampstead area, providing bespoke recommendations for local amenities such as dining, arts, and transport.
• Lead on-site safety by conducting regular patrols, monitoring CCTV, managing secure access, and acting as the first responder for emergency situations.
• Monitor the building’s M&E (Mechanical & Electrical) systems and perform basic troubleshooting of apartment fixtures to ensure the development runs seamlessly.
• Coordinate with sales, management, and contractors to ensure the exclusive guest suite and spa facilities are fully operational and maintained to 5-star standards.
• Induct and oversee onsite service providers, including housekeeping, landscaping, and maintenance teams.
• Maintain precise logs for health & safety compliance, maintenance reporting, and daily handovers.

Requirements

• Proven experience within a luxury residential property setting
• Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality / property related vocational qualifications
• Effective written and verbal English communication skills, ensuring all inquiries and administrative tasks are handled with accuracy and professionalism
• Strong IT skills are essential
• Well presented and highly professional
• Flexible and well organised with the ability to use initiative and remain calm under pressure
• Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous
• Experience of working a similar shift pattern is desirable but not essential.
• Subject to an Enhanced DBS check

Skills

• Google Workspace knowledge is an advantage

Location

• Hampstead, London

Work Type

• Permanent
• Full-time

Experience Level

• Not specified

Education Level

• GCSE standard grade C or above in Maths and English, or equivalent
• Hospitality / property related vocational qualifications

Salary/Compensations

• £30,000 per annum

Benefits

• Enhanced benefits & rewards
• Contributory pension with enhanced employer input
• Life Assurance
• Company Discounts Portal
• Refer-a-Friend scheme
• Enhanced annual leave
• Holiday buying scheme
• Two paid volunteering days per year
• Comprehensive Employee Assistance Programme
• Health Cash Plan
• 24/7 Virtual GP access
• Discounted gym memberships

About the Company

• We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living.
• Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.
• We have an exciting new opportunity for a Day Concierge to based at Belle Vue, a stunning Hampstead based development of luxurious homes along with pool, stretch studio, roof terrace and residents lounge.

Equal Opportunity

• Pegasus Homes is proud to be an equal opportunities employer where everyone is welcome.
• We are committed to a diverse and inclusive workplace and encourage applications from all sections of the community, regardless of background.
• Please note that all applicants must have the right to work in the UK.
• We are committed to a fair process. Please let us know if you require any reasonable adjustments at any stage. We will keep you updated throughout your journey.