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About the Role

Become the ambassador and orchestrator of Qatar Airways Cargo VISION 2027. This role involves providing Cargo Operations and Customer Service Functions, including interaction with Customers and GHA for both Import and Export Cargo. The position will secure proper Operational and Customer Service support to enable the station to meet Cargo Targets and ensure full compliance with Safety and Security Regulations. Identify needs and improve Cargo Service and operational performance for the station.

Responsibilities

Support the immediate supervisor in developing operational plan and providing quality customer support.
Liaise with Local Ground Handling Agents and Head Office Cargo Department to ensure high-quality service for import and export.
Supervise and control a functional area/station impacting operations, such as station, cargo operation, freighter ramp operation, or freighter aircraft turnaround activities.
Liaise with external service providers to ensure operations are safe, secure, compliant, and efficient, meeting Qatar Airways standards.
Represent Qatar Airways when dealing with external service providers, including Ground Handling Agents, Cargo Agents, Freight Forwards, and Airlines.
Liaise with Line Manager and/or Head Office regarding any Customs/Government regulation changes affecting services and operations.
Report operational Safety, Security, and Occupational Health Safety (OHS) related hazards and incidents within cargo operations.
Monitor external service providers to ensure performance meets regulatory requirements and Qatar Airways' standards.
Support the management of freighter aircraft or cargo operations disruptions or emergency situations.

Requirements

Must have the legal right to live and work in the UK.
All internal candidates can only have three active applications at any point in time.
All internal candidates must have completed a minimum of 10 months in their current role to apply for a new role.

Skills

Understanding of Air Cargo Operations
Understanding of Cargo Reservations
Knowledge in Cargo Sales (added advantage)
Knowledge of IATA/TACT
Knowledge of Dangerous Goods Regulations
Computer Literate
Command of English language

Location

London

Work Type

Full-time

Experience Level

Minimum of 3 years’ experience on the job

Education Level

Relevant College or University qualifications

About the Company

The air freight industry landscape is entering an accelerated phase of change and transformation.
At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme.
The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo.
Join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.
Join the #MovedByPeople family and leave a mark as part of Cargo Operations.
We care, we lead and we have fun managing small to large-scale business transformation projects to offer simple service to our customers while connecting global communities.