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About the Role
Support our reservation team by handling daily phone and written communication with guests, travel organizers, and reception desks. This is a pure inbound role focused on advising guests, managing reservations, and creating offers and invoices.
Responsibilities
- Handle daily phone and written communication with guests, travel organizers, and reception desks.
- Provide advice and support to guests.
- Independently manage reservations in the booking system.
- Create offers and invoices.
- Collaborate with other departments such as Sales, Accounting, and Reception.
Requirements
- Open personality and enjoyment of phone communication.
- Fluent German and English in spoken and written form.
- Team player with decisiveness.
- Reliability, service orientation, flexibility, and resilience.
- Friendly demeanor, even under stress.
- Appreciation for fast decision-making and communication paths.
- Open communication with the department head.
Skills
- Customer service
- Reservations
- Communication
- Teamwork
- Problem-solving
Location
- Berlin Mitte
Work Type
- Full-time (40h/week)
- Part-time (32h/week)
Experience Level
- Entry-level (Quereinsteiger welcome)
Benefits
- 75%-90% discount on private overnight stays in all a&o Hostels
- Attractive corporate benefits
- Discounted leisure activities and events
- Subsidized language courses
- Subsidized company pension plan
- 100% coverage of public transport costs (Deutschlandticket)
- Support for further education through various trainings
- Free and anonymous mental health coaching
- Daily provision of drinks, fruit, and vegetables
- Company loyalty bonuses (cash and extra vacation days)
About the Company
- a&o Hostels