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About the Role

Horizon is seeking a Clinical Care Specialist to provide care coordination, work with clinical teams, conduct toxicology tests, respond to crises, and review patient records. The role involves supporting patients and the clinical treatment team, participating in data collection, and ensuring follow-up with behavioral health and medical providers.

Responsibilities

• Provide various forms of care coordination by relaying medication statuses with patient/counselor and following up on completion of releases, paperwork, and status update reports, and/or applications.
• Work closely with multidisciplinary clinical teams.
• Conduct toxicology tests with patients.
• Respond to calls and walk-ins presenting at the clinic in crisis situations.
• Review and flag patient records to ensure required updates are prepped and/or made timely.
• Successfully complete internal training and credentialing process to perform approved clinical services such as educational and process group activities.
• Relate to children/adolescents presenting with mental health and/or Substance use concerns, and their families of diverse ethnic, cultural, and socioeconomic backgrounds, interacting in a positive, supportive, and cooperative manner.
• Complete records requests (disability requests/attorney requests/patient request, etc).
• Monitor clinical and non-clinical data via internal Electronic Health Record (EHR), internal dashboards and reports, as well as regional informational health systems.
• Provide support and triage to patients relative to the importance of following up with behavioral health and medical providers, as appropriate.
• Offer support to patients being seen for medication only services.
• Support the clinical treatment team including providers and clinicians, including follow-up and outreach for engagement purposes.
• Participate in data collection with active patients.

Requirements

• Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications.
• Ability to relate to children/adolescents presenting with mental health and/or Substance use concerns, and their families of diverse ethnic, cultural, and socioeconomic backgrounds.
• Mobility required with repetitive wrist, hand, and finger movements.
• Handling light duties, occasionally lifting objects up to 20 pounds.

Skills

• Word processing
• Database skills
• Spreadsheet skills
• Behavioral Health experience

Location

• 1370 Niagara Falls Blvd, Tonawanda NY

Work Type

• Full-time
• Onsite

Experience Level

• 1 year of Behavioral Health or related experience
• 2 years of Behavioral Health or related experience
• 1 year of experience in a Horizon Health site
• 6 years of Behavioral Health or related experience

Education Level

• Bachelor's degree
• Associate's degree
• High School Diploma

Salary/Compensations

• $19.50 - $21.00 per hour

Benefits

• Supportive, team-based work environment
• Seamless onboarding experience
• Company Culture: Teamwork atmosphere where employees feel heard and valued
• Diversity & Inclusion: Commitment to equity, racial justice, and equal opportunity
• Trainings for personal development and professional growth
• Team Building, Connection, and Relationships
• 401(k) AND profit-sharing programs
• Student Loan Assistance ($600 after one year)
• 10% tuition discount through Capella University partnership for employees and families
• Paid time off
• Paid holidays

About the Company

• Horizon is a community where employees can thrive while making a meaningful impact.
• Recognized as a Best Place to Work in NYS for 18 consecutive years.
• Recognized as one of America’s Best Workplaces.
• Fosters a culture where motivated teammates collaborate to make a difference.

Equal Opportunity

• Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values.
• Upholds principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for employees, patients, and communities.
• We are committed to equity, racial justice, and equal opportunity for all.