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Responsible for operations coordination and supervision of the Mutuels department in accordance with operational policies and procedures.

Provide excellent guest service to internal and external guests.
Actively support the company culture of creating a fun and entertaining experience.
Create operating and capital budgets and adhere to them.
Maintain appropriate staffing levels by interviewing, selecting, training, evaluating, promoting, disciplining, and terminating associates.
Create, execute, and budget for seasonal promotions.
Coordinate investigations into the resolution of variances to ensure compliance with company policies and associate integrity.
Manage the daily operations of simulcast and mutuels.
Manage the schedules of the mutuel tellers.
Communicate with United Tote and other vendors.
Serve as the point of contact for all union disputes.
Perform other duties as assigned.
Directly supervise Mutuel/Simulcast Staff.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Interview, hire, and train associates.
Plan, assign, and direct work.
Appraise performance, reward, and discipline associates.
Address complaints and resolve problems.

High school diploma or GED required.
Two to three years of supervisory/management experience required.
Knowledge of horse racing, mutuels department, and simulcast contract preferred.

Mutuel Manager at Tioga Downs

Mutuel Manager