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About the Role
Create a welcoming, positive, and inclusive experience for members and guests, responding to their needs, promoting memberships and programs, and helping them feel informed, supported, and engaged. This role also includes maintaining the cleanliness and general maintenance of the facility.
Responsibilities
- Respond to member and guest needs.
- Promote memberships and programs.
- Help individuals and families feel informed, supported, and engaged.
- Maintain the cleanliness and general maintenance of the facility, both inside and out.
Requirements
- Minimum age of 18 years old.
- Previous customer service, sales or related experience.
- Prior cleaning experience preferred.
- CPR and First Aid, child abuse prevention training, Y orientation certifications required within 90 days of hire.
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Basic knowledge of computers.
Skills
- Customer service
- Sales
- Interpersonal skills
- Problem-solving skills
- Communication skills
Work Type
- Part-time
Salary/Compensations
- $17.48/hour
Benefits
- Free YMCA membership!
About the Company
- The Saratoga Regional YMCA is seeking a friendly, motivated Member Service Representative.
- We’re proud to be recognized as a 2026 USA Today Top Workplace, a national honor awarded based entirely on employee feedback.
- This recognition reflects our supportive, people-first culture and the passionate team that makes the Y such a special place to work.
Equal Opportunity
- The SRYMCA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, domestic violence victim status or any other characteristic protected by law.