Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Honest is seeking a customer support team member to help shape the future of the company by providing exceptional customer service and maintaining high support scores. The role involves being the first point of contact for customers via instant chat and email, proactively addressing potential issues, and contributing to process improvements.

Responsibilities

• Help Honest Mobile’s customers with anything they need and make sure they are delighted.
• Act as the first point of contact for customers on instant chat and email.
• Take ownership of and be proactive with communications to customers where potential problems are identified.
• Help maintain and improve customer support scores and processes.
• Respond to customers quickly and friendly.
• Work with the team to improve processes and provide feedback for automation.
• Help write and update FAQs and support articles.

Requirements

• Experience interacting with consumers and providing great customer service.
• Enjoy talking to people, understanding their problems, and helping to fix them.
• Good writing skills with the ability to explain complex topics clearly and simply.
• Excited about technology, comfortable using and understanding tech.
• Ability to explain technical concepts to non-technical people.
• Problem-solving skills.
• Willingness to try new things.
• Care about sustainability and making the planet a better place.
• Eligible to live and work in the UK.
• Cannot sponsor visas for this position.

Skills

• Instant chat support
• Email support
• Customer service
• Communication
• Problem-solving
• Writing
• Technology proficiency

Location

• UK only
• Hybrid (near London)
• Remote (UK-based)

Work Type

• Full-time
• Hybrid
• Remote

Experience Level

• Graduate level considered
• Entry level considered

Salary/Compensations

• £28,000 - £29,000 (Outside of London)
• £31,000 - £32,000 (London based)

Benefits

• Ownership in Honest through EMI option scheme
• 33 days of annual leave including bank holidays
• Extra day of annual leave each year of service
• Birthday off
• Hybrid-first working environment
• Honest sim and refurb phone
• 1 paid volunteering day per year
• Wellbeing budget through Heka
• Cycle to Work scheme
• £500 annual learning budget
• Regular in-person team socials
• Private medical insurance
• Group Life insurance
• Enhanced and inclusive parental leave
• Dedicated period and menopause leave

About the Company

• Honest is the UK’s first B Corp mobile network, a carbon-negative company and member of 1% for the Planet.
• They are on a mission to set a bold new standard for mobile and improve the industry.
• Honest offers Classic SIM and Smart SIM (eSIM) for signal and roaming solutions.
• They have over 100,000 customers.
• Backed by top investors including DMGV, WAYRA, Ascension and TinyVC.
• Fast-learning, entrepreneurial environment focused on growth and personal development.
• Opportunity to help shape the future of Honest.
• Provide tools and technology for employees to do their best work.
• One of the UK’s top rated mobile networks on Trustpilot.
• The UK’s most ethically rated and highest scoring B Corp mobile network.

Equal Opportunity

• Diversity, inclusion, equity and belonging at Honest.
• Building an inclusive environment where everyone feels they belong and can be their true selves.
• Committed to providing support for the team to thrive.
• Believe differences make the team stronger and celebrate diversity.
• Encourage applications from all walks of life, including but not limited to ethnicity, sexuality, gender identity, disability, neurodiversity, caregiver status, and economic background.