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About the Role

This role is essential in supporting our work with statutory and voluntary sector partners, local authorities, and pan-London stakeholders. You will lead and coordinate our historic pan-London partnership, the London Youth Gateway (LYG), with the mission to ensure young Londoners bounce back quickly and safely in times of crisis and to prevent or solve their homelessness for good. This is a pivotal role in shaping the partnership's future, collaborative processes, and connections with local authorities, offering a brilliant development opportunity to deliver innovative practice and demonstrate project management skills.

Responsibilities

Lead the end-to-end coordination of the London Youth Gateway (LYG) partnership, including planning, design, delivery, and evaluation.
Develop and oversee the annual partnership delivery plan, using SMART objectives to track progress and achieve targets.
Maintain robust referral and triage processes for young people experiencing homelessness.
Lead on ongoing mapping and design of LYG 2026-2030 programme, including service improvement, staff training, and Central Point of Access referral flows.
Host quarterly Steering Group meetings (Senior Leadership) and Service Leads meetings (Operational Managers).
Strengthen cross-organisational communication, fostering a culture of best practice sharing and continuous learning.
Deliver continual pan-London borough engagement activities to enhance LYG’s reputation.
Support New Horizon teams in cultivating relationships with key stakeholders.
Continuously review and improve the effectiveness and reach of stakeholder engagement initiatives.
Maintain LYG website and social media channels to promote the partnership.
Work closely with frontline teams to effectively record and demonstrate impact using CRM/Salesforce systems.
Work closely with the Data & Impact Manager to ensure young people’s self-reported outcomes are accurately collected.
Produce detailed quarterly and annual reports for funders.
Understand how funded outputs and outcomes are achieved, and how to use data to continuously improve quality of service delivery.
Present partnership findings and quarterly performance scores to NHYC senior leadership and Trustees.
Conduct audit and evaluation of CRM databases as/when required.
Monitor and report on budget management and performance.
Identify and escalate risks, challenges, and opportunities to senior leadership.
Identify key policy asks from your work with our partners.
Promote and represent our work externally in various settings across a complex network.
Directly and indirectly work with the young people we support to help to amplify their voices and ensure they are represented fairly and ethically.
Be proactive in reviewing your own performance and identifying and act upon areas for improvement.
Identify and undertake development opportunities and be responsible for obtaining maximum benefit through review, reflection and practice.
Contribute constructively to the development of the team, the service and the organisation.
Follow NHYC’s policies, procedures and performance expectations.
Undertake any other duties compatible with the level and nature of the post.

Requirements

Demonstrable stakeholder engagement expertise and experience in the voluntary, statutory and/or local government sectors to reach organisational goals.
Ability to demonstrate sensitivity to the needs of key stakeholders and partners, and experience in managing relationships to incorporate these.
Powerful communicator who is comfortable interacting openly and inclusively with different kinds of people in varying settings.
Very strong writing, presentation, and facilitation skills, with an ability to adapt to different audiences, deliver training and generate conversations between partners.
Experience of using databases to monitor projects and performance and produce reports for a variety of stakeholders.
Alignment with New Horizon’s values, and knowledge of and commitment to improving standards of equity, diversity and inclusion.
Able to work at own initiative and as part of a team, be hands-on in administrative tasks, and to work closely and proactively with colleagues.
Strongly developed professional, organised and flexible approaches to the work, time management and organisational requirements.
Willingness to work outside of normal hours on occasion.

Skills

Project management
Communication
Influencing
Detail-oriented
Pragmatism
Diplomacy
Negotiation
Managing competing needs
Facilitation
Reporting
Policy and influencing work
Working on own initiative
Administrative tasks
Stakeholder engagement
Cross agency collaboration
External profiling
Mapping
Service improvement
Staff training
Referral processes
Triage processes
Website maintenance
Social media management
CRM/Salesforce systems
Data collection
Data analysis
Budget management
Risk management
Evaluation
Writing
Presentation
Training delivery
Database management

Location

New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR

Work Type

Full-time
Monday-Friday
35 hours per week

Experience Level

Demonstrable experience in partnership and stakeholder engagement

Salary/Compensations

£39,634 to £44,348

About the Company

Every year we support thousands of young people who are facing homelessness or are unsafe in London at our centre, through our outreach work and remotely.
We have a proud history of championing the most vulnerable young people in the capital.
We are a trusted partner with a strong track record of collaborating across the public, private and beyond profit sectors, known for putting young people first but also not being afraid to ‘put grit in the system’.
Collaboration is one of our core values, and partnership is a key objective in our strategy.