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About the Role
Anthony Nolan unites people and science to match stem cell donors with patients needing transplants. This role is crucial in supporting UK transplant centers, international registries, and the Donor Provision team by processing requests for stem cell products and coordinating donor care.
Responsibilities
- Process new requests for stem cell products.
- Act as a liaison between patients' teams and donors' registries, providing accurate and timely information.
- Deliver excellent customer service.
- Manage the timely delivery of medication.
- Coordinate nurse referrals for UK donors undergoing G-CSF injections.
- Ensure donors feel informed, supported, and prepared.
- Prioritize donor and patient safety.
- Effectively triage workload in a fast-paced environment.
- Build constructive relationships.
- Uphold quality standards.
- Support a safe, seamless donation process.
Requirements
- Strong interpersonal and relationship-building skills.
- High level of attention to detail.
- Ability to demonstrate the right to work in the UK.
Skills
- Customer service
- Communication
- Organization
- Attention to detail
Location
- Hybrid
- Hampstead, London
Work Type
- Fixed-term
- Full-time
Salary/Compensations
- £31,672 per annum
Benefits
- 27 days annual leave
- Pension scheme
- Childcare vouchers
- Access to counselling via a 24-hour Employee Assistance Programme
- Life Assurance of four times annual salary
- Travel season ticket loan
- Cycle to work Scheme
About the Company
- Anthony Nolan unites people and science – matching stem cell donors to those in need of transplants and treatments and growing our world-leading stem cell register.
- We currently help four patients a day in need of a transplant, giving more people another chance to live.
- Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients.
- Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
Equal Opportunity
- Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.