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About the Role
Geotab is seeking a Technical Support Specialist to assist customers and partners in understanding and utilizing Geotab products and services. This role involves diagnosing and resolving technical issues for both hardware and software, working closely with various stakeholders through multiple communication channels.
Responsibilities
- Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
- Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
- Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
- Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
- Manage, develop and deliver product service training directly to resellers and customers.
- Provide successful resolution to all customer complaints.
- Report escalating and severe concerns/issues to management.
- Preserve the confidentiality and security of customer data and information.
- Support Geotab global strategic initiatives.
Requirements
- Must be located in close proximity to one of Geotab locations (Berlin, Aachen, Lisbon or Ferrara).
- Ability to clearly read, write, and communicate in English and German.
- Professional-level communication in French.
- Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.
Skills
- Strong technical aptitude.
- Solid knowledge of various programming languages.
- Solid knowledge of big data applications.
- Strong analytical skills.
- Strong interpersonal relationship building skills.
- Ability to manage multiple tasks and projects simultaneously.
- Adaptability to growing technology and market demands.
- Expert level Excel skills (pivot tables and reports).
- Technical competence in Google Suite for business.
- Excellent verbal and written communication skills.
- Comfort speaking with customers via telephone, email, and chat.
Location
- Berlin
- Aachen
- Lisbon
- Ferrara
Work Type
- Hybrid
- Remote
- Onsite
Experience Level
- 1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.
Education Level
- Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
Benefits
- Great benefits
- Fun and inclusive work culture
About the Company
- Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work™.”
- Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.
- Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets.
- Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
- We have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work.
- We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business.
- We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together.
Equal Opportunity
- Geotab encourages applications from all qualified individuals.
- We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired.
- We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes.
- If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com.