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About the Role

As a Manager in the Customer Strategy & Marketing Transformation team, you will lead major workstreams and programmes from strategy through to implementation, helping clients achieve meaningful and measurable outcomes. You will be a trusted adviser to senior stakeholders, leading blended client and consulting teams while contributing to the continued growth of our Customer Strategy & Marketing Transformation capability.

Responsibilities

Lead high-value client delivery
Scope, shape and deliver complex customer, growth and marketing transformation programmes
Lead workstreams and multidisciplinary delivery teams to achieve successful client outcomes
Build trusted advisory relationships with senior client stakeholders and executive sponsors
Lead the development of customer strategy, customer experience, commercial growth and marketing transformation solutions
Apply structured problem-solving and analytical rigour to address complex business challenges
Ensure deliverables are of the highest quality and create lasting client impact
Manage programme risks, dependencies and stakeholder expectations throughout delivery
Develop and strengthen relationships within existing client accounts
Identify new opportunities and contribute to account growth activities
Play a leading role in proposals, pitches and sales pursuits
Develop client credentials, propositions and thought leadership aligned to Customer Strategy & Marketing Transformation
Partner with senior colleagues to shape commercial opportunities and convert prospects into client engagements
Lead and coach teams of consultants and senior consultants across multiple engagements
Support performance management, development and career progression of junior colleagues
Create inclusive, high-performing team environments that enable people to do their best work
Act as a role model for Gate One's values and consulting standards
Contribute to the growth and development of the Customer Strategy & Marketing Transformation capability
Lead or contribute to strategic internal initiatives and capability-building activities
Support recruitment, onboarding and community development across the firm
Contribute to knowledge sharing, proposition development and thought leadership
Play an active role in shaping the culture and future direction of Gate One

Requirements

Approximately 6-10 years' experience gained within a recognised management consulting firm
Experience operating at Manager level
Experience delivering customer strategy, customer experience, growth, commercial or marketing transformation engagements
Experience working with clients in the consumer and retail sectors
Experience leading large workstreams, projects or programmes with accountability for delivery outcomes
Experience working directly with senior client stakeholders and executive-level sponsors
A strong track record in customer strategy, customer experience, marketing transformation, growth strategy, commercial transformation or related areas
Programme and project management expertise
Experience leading and managing teams of consultants
Strong communication, facilitation and stakeholder management skills
Commercial awareness and an interest in contributing to business development and account growth
Curiosity, versatility and a proactive approach to solving complex business problems
A passion for helping organisations improve growth, customer outcomes and marketing effectiveness
The flexibility to work across sectors and transformation challenges
Candidates must hold the legal Right to Work in the UK

Skills

Customer strategy
Customer experience
Marketing transformation
Commercial transformation
Operating model design
Customer-centric organisational change
AI-enabled marketing transformation
Strategic thinking
Practical delivery
Structured problem-solving
Analytical rigour
Programme and project management
Communication
Facilitation
Stakeholder management
Commercial awareness
Business development
Account growth
Creativity
Entrepreneurial thinking

Location

Work Type

Full-time
Consultancy

Experience Level

Manager level
6-10 years

About the Company

Gate One is a business and digital transformation consultancy dedicated to helping clients thrive.
As part of Havas, one of the world's largest global communications groups, creativity is in our DNA and shapes how we think, work and deliver meaningful change.
Our vision is for purpose-driven people to create lasting impact together.
We combine creativity, entrepreneurial thinking and consulting rigour to help clients deliver transformation that sticks.
We are committed to providing an inclusive, transparent and supportive environment where our people can do their best work, develop their careers and make a genuine difference.

Equal Opportunity

Gate One is committed to an inclusive hiring process. All applications will be given fair consideration regardless of race, ethnicity, religion, gender, sexual orientation, nationality, disability, age, faith or social background.