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About the Role

Rocket Now is seeking a candidate to lead back-office operations and optimize the overall operations within the Sales & Business organization. This role involves managing the entire process from contract and registration to settlement and data analysis for improvement, strengthening the foundation of the agency business and supporting smooth business operations.

Responsibilities

• Oversee and manage overall operations for agency management, including smooth management of registration and settlement processes.
• Promote continuous operational improvement through data visualization (dashboard construction) and analysis.
• Support the sales organization and agencies through accurate and prompt administrative management and inquiry response.
• Improve overall operational quality and productivity through the training and management of back-office members.
• Manage and process agency contract information and related administrative procedures.
• Manage and operate the progress of registration tasks to ensure they are completed smoothly and without delay.
• Oversee and optimize the entire operational flow related to agency management.
• Respond to inquiries regarding agency applications, procedures, and operations (help desk duties).
• Calculate and settle fees based on agency sales performance.
• Reconcile billing data and manage payment flows in collaboration with the Finance department.
• Aggregate and track agency sales performance data and manage it centrally.
• Create and operate dashboards for visualizing performance.
• Analyze aggregated data and propose improvements to operational processes and systems based on the analysis results.
• Manage the daily operations and performance of back-office members.
• Plan and implement standardization of operations, SOP development, and training programs.
• Onboard new members and provide continuous training and coaching.
• Manage team KPIs and improve operational quality.
• Strengthen organizational capabilities through issue identification, feedback, and performance support for members.
• Collaborate with relevant departments such as Sales, Finance, Onboarding, and AM to resolve operational issues and improve business processes.
• Plan and promote cross-departmental projects, managing schedules, risks, and stakeholders.
• Support smooth operational adoption by collaborating with related departments during the introduction of new operational flows and business policies.
• Monitor project progress and results, and plan and execute continuous improvement measures.

Requirements

• Bachelor's degree or higher.
• Over 3 years of practical experience in sales management, sales operations, or back-office operations at a business company.
• Experience in data aggregation, analysis, and dashboard creation using Excel or Google Sheets.
• Logical thinking and problem-solving skills to identify issues from data and propose/implement solutions.
• Directional skills to smoothly manage operations by engaging multiple stakeholders (internal and external).
• Ability to perform administrative tasks and settlement operations accurately and at speed.
• High communication and coordination skills to collaborate smoothly with internal and external stakeholders.

Skills

• BI tools (Tableau, Looker, etc.) and CRM (Salesforce, etc.) construction/operation experience
• Experience in managing BPO or agency (outsourced) operations and settlement.
• Experience leading business process improvement projects in the IT/Tech industry.
• Team leader/management experience.

Location

• Tokyo, Japan

Work Type

• Full-time

Experience Level

• 3+ years of experience in sales management, sales operations, or back-office operations

Education Level

• Bachelor's degree

About the Company

• Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)
• CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Equal Opportunity

• Coupang is committed to creating a diverse and inclusive workplace. Coupang is an equal opportunity employer.