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About the Role

We are looking for an experienced and proactive Client Advisor for our kids department based in Harrods. As a Client Advisor, you will be the Brand ambassador and provide excellent service to every customer.

Responsibilities

Tailor the client experience to elevate the brand's impression.
Support sales staff performance through mentoring and ensuring smooth shop floor operations.
Promote and sell products by identifying international customers' needs.
Deliver outstanding customer service and build long-term customer relationships.
Maintain store standards according to guidelines.
Embody and transmit company projects with passion through effective product knowledge.
Build lasting client relationships using clienteling tools and systems.
Monitor stock levels and support sales staff activities.
Support basic cash operations when necessary.

Requirements

Fluency in English; other languages are a plus.
Minimum 3 years of relevant experience in luxury retail.
Knowledge of Client Ceremony.
Proficiency in effective sales techniques.
Understanding of Store's KPIs.
Self-motivation with a positive attitude and professional selling techniques.
Good customer focus with strong presentation, interpersonal, and communication skills.
Strong team player.

Skills

Clienteling tools
CRM systems
Sales techniques
Customer service
Communication skills
Interpersonal skills
Presentation skills

Location

Harrods

Work Type

Full-time

Experience Level

Minimum 3 years of relevant experience in luxury retail