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About the Role

The High Touch Equities Business Support role provides front-office business and technology support for high touch cash equities trading, sales trading, and related execution workflows. The role is embedded close to the trading desk and is responsible for ensuring the stability, resilience, and continuous improvement of critical trading platforms, workflows, and operational processes. The successful candidate will act as a trusted partner to traders, sales traders, COO office, product owners, technology teams, operations, compliance, and external vendors, helping to resolve issues quickly, reduce operational risk, and deliver an excellent front-office user experience.

Responsibilities

Provide day-to-day business and technical support for high touch equities trading applications, workflows, and users on the trading floor.
Monitor production services, trading platforms, order flow, market data, FIX connectivity, and related infrastructure to ensure operational stability and timely issue detection.
Support FIX client connectivity across onboarding, certification, session configuration, connectivity testing, issue diagnosis, and production monitoring for client order flow.
Triage, investigate, resolve, and escalate production incidents, ensuring clear communication of business impact, root cause, resolution status, and next steps.
Partner with traders, sales traders, product owners, developers, infrastructure teams, operations, compliance, and vendors to resolve front-to-back workflow issues.
Support application releases, configuration changes, user acceptance testing, production deployments, and post-release verification.
Identify opportunities for automation, monitoring enhancements, controls improvement, and process simplification.
Support business continuity, contingency planning, resiliency testing, and operational risk management activities.
Act as regulatory lead from a business/trading platform perspective with initiatives like trade and transaction reporting driving operating model design improvements, stakeholder and vendor engagement.

Requirements

Experience in front-office application support, production support, business support, or trade support within equities using Fidessa.
Hands-on experience supporting FIX client connectivity, including FIX session setup, client onboarding, message flow analysis, sequence number management, drop copy, heartbeat/session issues, and coordination with clients, vendors, and network teams.
SQL capability for data interrogation, reconciliation, reporting, and production issue analysis.
Excellent written and verbal communication skills, with the ability to explain technical issues clearly to business and technology stakeholders.
Ability to remain calm, organised, and decisive in a fast-paced, high-pressure trading environment.
Strong attention to detail, ownership mindset, and commitment to operational excellence.

Skills

Fidessa – FTW, FDM, OMAR, EMMA, PMON, BEAM, RISK and more
Strong understanding of high touch equities trading workflows, order management, execution lifecycle, trade capture, allocations, confirmations, and post-trade processes.
Knowledge of trading platforms, order management systems, market data, FIX protocol, connectivity, and real-time trading support processes.
Experience supporting cash equities, programme trading, algorithmic trading, DMA/DSA, market making, ETFs, or related electronic trading flows.
Knowledge of regional market structure, exchange connectivity, regulatory reporting, and control obligations affecting equities trading.
Experience working with global teams across EMEA, Americas, and APAC support models.
Understanding of operational resilience, service ownership, business continuity, and production risk frameworks.

Location

London, United Kingdom

Work Type

Full-time

Experience Level

Senior

Benefits

Health and well-being benefits, including medical coverage
Paid time off
Career development
Reward and recognition programs
Training programs

About the Company

TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.