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About the Role

As the Front of House Coordinator, you will be the warm, welcoming, and engaged point of contact for occupiers, visitors, and clients at a building located near Tottenham Court Road, serving the financial and legal sectors. You will proactively promote the site, manage the reception area, and collaborate closely with building management and the security team.

Responsibilities

• Take full ownership of the reception and associated areas, ensuring they are maintained in excellent order.
• Liaise with cleaners, facilities, security, and other departments as needed.
• Maintain up-to-date records including the St James folder, manual, occupier procedures, and phone database.
• Deliver monthly reports and FOH data as required.
• Serve as the first point of contact for all guests, visitors, occupiers, and clients, addressing inquiries.
• Meet and greet all guests and visitors, providing exceptional service and standing to greet as a standard.
• Answer and transfer calls promptly and efficiently.
• Organize events throughout the year.
• Manage amenities and stock levels.
• Handle difficult or distressed callers calmly and professionally.
• Report accidents or incidents as appropriate.
• Create and lead the events calendar, pop-ups, and freebie Fridays.
• Ensure the reception area is consistently organized, clean, and tidy.
• Adhere to St James policies, procedures, code of conduct, and emergency procedures.
• Perform any other duties necessary to support the client, customers, colleagues, and St James.

Requirements

• Previous experience in delivering exceptional customer service is essential.
• Excellent command of the English language, both verbal and written.
• Experience using Microsoft Office, PowerPoint, and Excel is essential.
• Exceptional interpersonal skills, with flexibility to work with diverse personalities and adapt to business demands.
• Excellent punctuality, an outgoing nature, and a proactive attitude.
• Willingness to be trained for Fire Warden, First Aid, and IOSH certifications.
• Innovative and creative approach.
• Strong organizational skills.
• Budget management experience.
• Creative and proactive mindset.

Skills

• Customer service
• English language proficiency (verbal and written)
• Microsoft Office Suite (PowerPoint, Excel)
• Interpersonal skills
• Flexibility
• Punctuality
• Proactive attitude
• Innovation
• Creativity
• Organizational skills
• Budget management

Location

• City (near Tottenham Court Road)

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• The company operates business addresses in the City, serving the financial and legal sectors.