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About the Role
Serve as a commercial, strategic, and relationship lead for a major international partnership program, bridging client strategy and technical execution to drive growth for global brands using cutting-edge CRM and enterprise cloud technology.
Responsibilities
- Manage global client relationships, acting as a strategic partner to drive organic business growth and continuous solution adoption.
- Produce high-quality strategic presentations for executive-level client meetings.
- Lead and develop strategic tech initiatives for major global brands.
- Enhance sophisticated, personalized client communication strategies powered by enterprise cloud platforms and agentic technologies.
- Translate business requirements into clear, developer-ready project scopes, technical roadmaps, and profitable budgets.
- Oversee projects within the agentic space, helping clients pilot and scale AI digital coworkers and automated enterprise workflows.
- Directly manage and mentor a team of project managers while working in close alignment with technical architects and developers.
- Cultivate a high-performing team culture, defining clear roles, objectives, and career growth paths.
Requirements
- Proven track record of managing large-scale global accounts.
- Proactive in initiating campaigns and technical solutions that regularly surpass client expectations.
- Resilience to navigate the complexities of global matrix organizations.
- Technical confidence to speak the language of developers and engineering teams.
- Highly organized with the ability to keep the big picture in focus while maintaining great attention to detail.
- 5-8+ years of experience in Account Management or Project Management within CRM, digital transformation, or an enterprise agency environment.
- Strong ability to speak "tech language" and a proven track record of working directly alongside developers, software engineers, and technical architects to translate vision into buildable solutions.
- Deep experience working with enterprise cloud platforms, marketing automation ecosystems, and customer data infrastructure.
- Extensive experience leading multidisciplinary teams and managing senior client stakeholders across complex global departments.
- Confidence and self-discipline to manage deadlines, technical estimates, and multi-million-dollar budgets excellently.
- Exceptional presentation and stakeholder management skills in English.
Skills
- Enterprise cloud solutions
- CRM
- Loyalty programs
- Agentic space
- Client strategy
- Technical execution
- Enterprise cloud technology
- Data-driven cloud services
- Agentic AI solutions
- Strategic thinking
- Program management
- Personalized client communication strategies
- Marketing automation
- Customer data infrastructure
- Agentic AI
- Digital Coworkers
- Automated workflow environments
Location
- Global
Work Type
- Full-time
Experience Level
- Senior
About the Company
- MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on, leading clients in business transformation and marketing modernization.
- MAP is part of WPP, the trusted growth partner for the world's leading brands, uniting cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
- WPP ES MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM.
- We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets.
Equal Opportunity
- WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
- We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.