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About the Role
Canary Riverside Plaza London, Vignette Collection is seeking a dynamic Front Office Manager to inspire and lead the Front Office and Nights Team, ensuring heartfelt human connections and exceptional guest experiences. This is a key role in a landmark luxury lifestyle hotel, a defining moment in its evolution as London's first Vignette Collection hotel.
Responsibilities
- Manage the Front Office and Nights Team, providing coaching, mentoring, and development.
- Create rotas for the team to ensure adequate coverage.
- Collaborate with other Heads of Department and the Operations Manager to improve service and efficiency.
- Handle high-level service recoveries, train the team on service recovery techniques, and promote the loyalty scheme.
- Work a variety of shifts, including days, nights, and evenings, including weekends and bank holidays, demonstrating flexibility to meet hotel demands.
Requirements
- Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel environment.
- Proven ability to lead, coach, and develop Front Office and Nights teams.
- Strong people management skills, including rota planning, performance management, and team development.
- Demonstrated success in handling complex guest issues and service recovery situations.
- Excellent communication and stakeholder management skills.
- Experience driving guest satisfaction, loyalty programme engagement, and service quality initiatives.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexible approach to working patterns to support a 24-hour hotel operation.
- Must meet the legal requirements to work in the UK.
Skills
- People management
- Coaching
- Mentoring
- Team development
- Rota planning
- Performance management
- Service recovery
- Guest satisfaction
- Loyalty programme promotion
- Communication
- Stakeholder management
- Organisational skills
- Flexibility
Location
- Canary Riverside Plaza London
Work Type
- Full-time
- Flexible working patterns
Experience Level
- Senior leadership role
Salary/Compensations
- Competitive salary
Benefits
- Guaranteed hours
- Free meal on shift
- Paid holidays
- Extensive training
- Opportunities for career progression
- Worldwide discounted room rates
- Discounted F&B
- Generous friends and family rate
- Discounts on supermarket shopping, experiences, and retailers
- Employee assistance programme available 24/7
About the Company
- Canary Riverside Plaza London, Vignette Collection is part of IHG Hotels & Resorts' luxury and lifestyle portfolio.
- It is a landmark addition to the capital’s luxury lifestyle scene, operating as London's first Vignette Collection hotel.
- The hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities, and access to a luxury health club, spa and pool.
- It combines luxury hospitality with authentic, experiential and considerate travel, celebrating individuality, locality and meaningful guest experiences.
- IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
- IHG Hotels & Resorts has over 6,000 hotels and growing.
Equal Opportunity
- As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
- IHG Hotels & Resorts is an equal opportunity employer.
- We provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.