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About the Role
The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.
Responsibilities
- Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
- Lead service of food or beverages to residents and prepare or serve specialty diets and dishes as required.
- Engage with residents to obtain desired orders for food or beverages while fully articulating the daily menu offerings.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Ensure residents are satisfied with all aspects of service and communicate with direct supervisor on any customer service issues.
- Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
- Assist with set-up/breakdown of all scheduled meal periods.
- Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
- Perform cleaning duties as assigned, including sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
- May wash pots, pans, dishes, utensils, or other cooking equipment.
- May assist in supporting culinary staff at numerous stations as directed.
- Provide excellent customer service including being attentive, approachable, greeting and thanking customers.
- May perform other duties and responsibilities as assigned.
Requirements
- High school diploma or equivalent
- Previous experience in food service
- Previous customer service experience
Skills
- Customer service
- Food preparation
- Menu knowledge
- Cleaning
- Stocking
Location
- Berlin, NY
Work Type
- Full-time
- Part-time
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16.00-$18.00/hr
Benefits
- Health, Dental & Vision Insurance
- Company-Paid Life Insurance
- 401(k) Savings Plan
- Paid Time Off: Vacation, Holiday, Sick Time
- Employee Assistance Program (EAP)
- Career Growth Opportunities
- Employee Perks & Rewards
About the Company
- NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide.
- We put our people first to deliver finely tailored, expertly managed programs.
- The NEXDINE Experience is responsive, transparent, and authentic.