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About the Role

As an Overnight Front Office Agent, you will be at the heart of our operations, ensuring efficient check-ins and check-outs, assisting with guest bookings, and handling payments. Your role involves managing customer service queries and ensuring guests have a positive experience, requiring overnight shifts.

Responsibilities

• Provide exceptional customer service by responding to guest requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
• Answer all correspondence and enquiries regarding reservation requests via phone or email in a timely manner.
• Maintain a high level of professionalism and ensure procedures are followed regarding guest confidentiality and company policies.
• Take personal responsibility and initiative for tasks such as securing payments and issuing room keys to assure guest satisfaction.
• Maintain procedures related to credit and cash transactions and relevant charges to guest accounts.

Requirements

• Extensive guest service experience in Front Office/Guest Services.
• Excellent communication skills, both written and verbal.
• Sound knowledge of hotel check-in systems (Opera highly regarded).
• Ability to speak a second language (highly regarded but not essential).
• Sound knowledge of the local area and surrounds.
• Excellent grooming and presentation.

Skills

• Customer service
• Communication skills
• Hotel check-in systems
• Opera
• Second language proficiency
• Local area knowledge
• Professionalism
• Diplomacy

Location

• Pyrmont
• Darling Harbour

Work Type

• Overnight shifts

Experience Level

• Seasoned expert in customer service

Benefits

• Complimentary meal on site every day
• Uniform laundered and ready daily
• Five weeks of paid Annual Leave for shift workers
• Discounted parking
• Other transport options
• Up to 30% discounts across award-winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts, and dry-cleaning services

About the Company

• The Star Sydney has been a local landmark for three decades, committed to creating fun in trusted destinations as Australia's premier entertainment hub.
• Features state-of-the-art venues including The Star Event Centre and The Lyric Theatre.
• Offers extraordinary dining options including Sokyo, BLACK Bar and Grill, Cucina Porto, and a vibrant Sports Bar.
• Dedicated to delivering the ultimate entertainment, hospitality, and dining experiences.

Equal Opportunity

• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+
• We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities.
• The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24).
• Recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI).